Dealing with a very strange bug here with 401 Unauthorized on Data Action execution. Our AppFoundry integration handles multi-org tenants via OAuth. The initial token grant succeeds, but the refresh token endpoint returns an invalid_grant error after 55 minutes. This occurs consistently in the PST timezone during off-hours. Are there specific constraints on refresh token validity for partner apps accessing external Data Actions?
Pretty sure the refresh token lifecycle in Genesys Cloud is strictly 24 hours, not 55 minutes. The invalid_grant likely stems from a clock skew between the AppFoundry host and the Genesys OAuth server. Verify the system time synchronization on the integration host. If the clock drift exceeds five minutes, the token signature validation fails. Check the server logs for timestamp discrepancies during that PST window.