Data Action JSON Schema Validation Failing in Terraform Apply for Analytics Export

So I’m seeing a very odd bug with the genesyscloud_integration_action resource when deploying a custom Data Action for analytics aggregation via the Genesys Cloud Terraform provider. The resource fails during the apply phase with a 400 Bad Request. The error message from the API indicates a JSON schema validation failure on the transform property.

Environment details:

• Provider: genesyscloud/genesyscloud v1.14.2
• Region: us-east-1
• Terraform: v1.5.7
• Action Type: analytics.reporting

The HCL snippet for the failing resource is below. The transform logic is straightforward JSONata. It pulls wrap_up_code and maps it to a static string. I have verified the JSONata syntax using the online validator and it passes. The issue seems specific to how the Terraform provider serializes the transform object or how the Genesys Cloud API parses it during creation.

resource "genesyscloud_integration_action" "analytics_export_action" {
 enabled = true
 name = "Analytics Wrap Up Mapper"
 description = "Maps wrap up codes for reporting"
 action_type = "analytics.reporting"

 transform {
 body = """
{
 "wrapUpCategory": $switch(
 $exists(wrap_up_code), wrap_up_code,
 default, "Unknown"
 )
}
"""
 }

 input {
 body = """
{
 "wrap_up_code": "{{data.wrapUpCode}}"
}
"""
 }
}

The specific error returned is:

Error: API returned an error: 400 Bad Request
Message: Validation failed for field: transform. Error: Invalid JSONata expression or schema mismatch.

I have tried escaping the quotes differently and using heredoc syntax. I also attempted to deploy this same action via Postman using the raw JSON payload and it worked successfully. This suggests the issue is likely in the Terraform provider’s serialization of the transform block or a specific constraint in the CLI/Provider implementation for this resource type.

Has anyone else encountered this specific schema validation error with analytics.reporting actions in Terraform? Any workarounds or known issues with provider v1.14.2 regarding JSONata transforms?

Make sure you check the exact structure of the transform property in your Terraform configuration. The Genesys Cloud API is notoriously strict about JSON schema validation, especially when dealing with custom data actions for analytics. Often, the issue isn’t the logic but the way the JSON string is escaped or formatted within the HCL block. Try defining the transform as a separate local variable and then referencing it in the resource. This helps isolate formatting errors from the provider’s internal handling. Also, verify that the attribute names in your transform match the exact casing of the source data fields. WFM scheduling often deals with similar strictness when pushing shift data, and we’ve seen similar 400 errors when field names were slightly off. Double-check the documentation for the specific version of the provider you are using, as schema requirements can change between minor releases.