Running into a weird parsing error in Genesys Cloud Architect when trying to pull a profile token from our NICE Cognigy instance. We’re using a standard REST API data action to hit our Cognigy endpoint, and the response looks perfectly fine in Postman. It’s a simple JSON object with the token string.
The issue pops up the moment I try to map that response in the Architect data action. Specifically, I’m trying to extract the token value from the root of the JSON payload. The data action fails with a JSON_PARSING_ERROR or something similar, claiming the path doesn’t exist.
Here’s the response payload coming back from Cognigy:
{
"token": "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9...",
"expiresIn": 3600
}
In the Architect data action, I’ve mapped the output field profileToken to the JSON path $.token. I’ve also tried $.result.token just in case, but no luck. The request headers include Content-Type: application/json, and the HTTP status is 200.
I’ve double-checked the endpoint URL. It’s correct. The token works in Postman. I even added a Accept: application/json header to the request, though that shouldn’t matter for the response parsing.
Is there a quirk with how Architect handles nested JSON or root-level keys from external APIs? I’m used to the Client App SDK handling this stuff more gracefully. We’re on the latest Genesys Cloud release. The data action is set to POST because Cognigy requires it for this specific endpoint, even though it’s essentially a GET operation in disguise.
Any ideas on why the parser is choking here? I’ve restarted the Architect flow, cleared the cache, and even tried a different data action template, but it’s still failing at the exact same step. Feels like I’m missing a tiny config detail.