Attempting to sync Genesys Cloud WFM agent status to our Salesforce instance via Data Actions. The flow triggers on agentStateChange but fails with a 400 Bad Request on the outbound HTTP request. The payload includes userId and currentStatus, but the CRM rejects it. Has anyone encountered schema mismatches here? Using API v2. Need to ensure shift swap updates reflect immediately in the CRM for supervisor visibility.
While the 400 error points to schema issues, ensure your BYOC trunks aren’t causing latency spikes that delay the agentStateChange event. High latency on APAC trunks can desync WFM status with CRM updates. Verify SIP registration stability first, as network jitter often masks underlying payload formatting errors in outbound HTTP requests.