We are attempting to use Data Actions to push call disposition codes to our external CRM system. The flow execution triggers the action, but we receive a 403 Forbidden error in the logs. We need to ensure the integration is secure and does not expose sensitive data. How do I troubleshoot this without exposing credentials?
Check your firewall rules for outbound connections from Genesys Cloud IP ranges in the US-East-1 region. Browser-specific debugging tools can reveal CORS issues if you are testing the API endpoint directly. The connection might be blocked by network policies.
Verify the JSON payload structure matches the API endpoint schema exactly. The POST request body must contain valid definition and actions objects. Use the Data Action definition form fields to validate access permissions for external calls.
Ensure the Data Action definition form fields are labeled correctly for accessibility. Screen readers may struggle if field labels are missing or ambiguous. Use descriptive text for all input fields in the configuration UI.
Which specific HTTP header is required for authentication when calling the CRM API endpoint? We need to confirm if the Bearer token is being passed correctly in the request.
Include Authorization Bearer token in the request headers for all API calls. The payload should follow the format POST /api/v2/dataaction/actions. Ensure the token has sufficient scope to write data.