Stumbled on a weird bug today with our automated legal discovery pipeline. We have configured a Genesys Cloud Data Action to trigger a bulk export job for digital channel transcripts and push the resulting JSON payload directly to our S3 bucket in the eu-west-2 region. This setup works perfectly for standard recordings, but it fails specifically when the source data contains PII that requires server-side encryption with customer-provided keys (SSE-C).
The Architect flow uses the ‘Export Recordings’ action, followed by a ‘Send HTTP Request’ action targeting the S3 PutObject API. The request includes the necessary headers: x-amz-server-side-encryption-customer-algorithm, x-amz-server-side-encryption-customer-key, and x-amz-server-side-encryption-customer-key-MD5. However, the response from S3 is a 400 Bad Request with the error code InvalidRequest. The error message states that the CustomerProvidedKey is missing, despite it being clearly present in the request body and headers defined in the Data Action configuration.
We are using Genesys Cloud version 2024.3. The issue appears to be that the Data Action framework might be stripping or misformatting the base64-encoded encryption key when constructing the final HTTP request. We have verified the key is valid by testing the exact same request payload via Postman, which succeeds without issue.
Is there a known limitation with how Genesys Cloud Data Actions handle binary or base64-encoded headers for S3 integration? Or is there a specific way to escape these values in the JSON configuration to prevent the platform from altering the payload? This is blocking our chain of custody compliance for sensitive client data. We need the export to land in S3 with the encryption intact to satisfy our legal hold requirements. Any insights on debugging the actual HTTP request sent by the Data Action would be appreciated, as the standard debug logs only show the action status, not the raw request body.