Quick question about configuring a Data Action for bulk exporting WhatsApp transcripts to our BYOC S3 bucket for legal discovery. The flow triggers correctly, but the export job fails with a 403 Forbidden error. The error payload indicates AccessDenied on the PutObject operation, even though the IAM role attached to the Data Action has full S3 permissions.
Here is the relevant snippet from our internal documentation:
“Ensure the IAM role used for Data Actions has the
s3:PutObjectpermission on the target bucket. The trust policy must allowgenesyscloud.amazonaws.comto assume the role.”
We have verified the trust policy and the bucket policy. The role is assumed successfully, as we can see the AssumeRole logs in CloudTrail. However, the actual write fails. The environment is Genesys Cloud v2024.2.0. We are using the /api/v2/bulkexports endpoint via the Data Action. The metadata includes channelId and startTime. The error occurs specifically for WhatsApp transcripts, not voice recordings. Voice recordings export to the same bucket without issue. Is there a specific permission required for digital channel artifacts, or is this a known limitation with the current Data Action implementation for non-voice channels?