Configuring a new integration flow in Architect to automate the export of recordings flagged for legal discovery. The goal is to push these files directly to an AWS S3 bucket for secure archival, maintaining a strict chain of custody. The setup involves a Data Action of type export_recordings within an integration connected to the London region (v2024.02).
The initial trigger works correctly, identifying recordings via the Legal Hold API. However, when the Data Action attempts to execute the export, the job status immediately transitions to FAILED. The error payload returned in the integration logs shows:
{
"code": "forbidden",
"message": "Access Denied: S3 bucket policy does not allow PUT operations from Genesys Cloud IP ranges for sensitive metadata payloads.",
"details": "The recording metadata contains PII markers that trigger stricter IAM restrictions."
}
The S3 bucket policy has been updated to allow PUT requests from the Genesys Cloud CIDR ranges listed in the documentation. Standard recordings without legal holds export successfully using the same bucket and credentials. The issue appears isolated to recordings where the legal_hold flag is set to true in the metadata object.
Has anyone encountered this specific 403 Forbidden error when exporting legally held recordings via Data Actions? Is there a specific IAM policy attachment required for the S3 bucket to handle metadata with PII markers, or does the Genesys Cloud integration require a different permission scope for legal hold objects? The audit trail shows the request is authorized up to the point of metadata validation, after which the S3 endpoint rejects the payload. This blocks our automated compliance workflow. Any insights on the correct IAM configuration for this scenario would be appreciated.
The 403 Forbidden error during the export_recordings Data Action usually stems from a mismatch in the OAuth scope permissions assigned to the integration’s service account, rather than a failure in the S3 bucket policy itself. When exporting recordings flagged for legal hold, the platform enforces stricter access controls to ensure chain-of-custody integrity. The standard analytics:report:read scope is insufficient for this specific operation.
The integration requires the analytics:export:write scope explicitly granted to the API user associated with the integration. Without this, the platform blocks the write attempt to the external storage endpoint, returning a 403. Verify the API user settings in Admin > Integrations > API Users. Ensure the user has the “Export Recordings” permission enabled.
Additionally, check the integration’s configuration for the legalHold parameter. The Data Action payload must include the legalHoldId in the request body to validate the hold status. If this field is missing or malformed, the platform may reject the request as unauthorized access to protected data.
Example payload structure for the Data Action:
{
"recordingId": "{{trigger.recordingId}}",
"legalHoldId": "{{trigger.legalHoldId}}",
"destination": {
"type": "s3",
"bucket": "your-legal-hold-bucket",
"region": "us-east-1"
}
}
If the scopes are correct and the payload is valid, inspect the integration logs for specific error codes. A 403 might also indicate that the S3 bucket policy does not allow requests from the Genesys Cloud IP range for the London region. Verify the bucket policy allows s3:PutObject from the IP ranges listed in the Genesys Cloud documentation for the v2024.02 release. This dual-check of OAuth scopes and S3 bucket policies typically resolves the issue.
The suggestion regarding OAuth scopes is accurate, but there is another layer to this when dealing with BYOC trunks, especially across multiple regions. When the export action triggers, the system attempts to resolve the recording metadata against the specific SIP trunk configuration. If the TrunkName or CarrierCode is null in the underlying record-which happens frequently with APAC trunks due to header stripping-the export job fails a secondary validation check before even hitting the S3 bucket. This manifests as a 403 because the platform cannot verify the legal hold status against an incomplete routing profile.
Check the SIP registration logs for the specific trunks involved. Ensure that the X-Genesys-Trunk header is preserved and not being normalized by the carrier gateway. If the metadata is missing, the integration service account, even with correct scopes, will be denied access to the binary stream. Verify the outbound_routing configuration to ensure the trunk ID is explicitly bound to the recording storage policy. Without this linkage, the export action lacks the necessary context to authorize the file transfer, regardless of S3 permissions.