{
"ACTION_TYPE": "wem_adherence_push",
"WEM_SETTINGS": { "strict_mode": true },
"PARTITION_KEY": "agent_id_${contact.id}"
}
The DATA_ACTION endpoint won’t accept the payload, throwing 422. wem dashboard doesn’t update, doing jack all. The WEM sync requires the PARTITION_KEY to match the agent ID exactly, otherwise the WEM_SETTINGS get ignored and the response body is just empty JSON, totally breaking the adherence view.
Are you actually hitting the Data Actions configuration endpoint or just trying to push raw adherence events directly to the platform? The 422 hits because the Data Action schema doesn’t recognize a top-level PARTITION_KEY field in the request body, and WEM adherence pushes require a completely different structure. You’ll need to drop the architect wrapper and call the /api/v2/wem/adherence endpoint straight from Python using the official SDK. Make sure you pass the agentId and partitionKey at the root level of the adherence object, not buried under a settings dict. The platform validator throws a hard 422 when it sees unknown keys in strict mode. Schema validation is ruthless on this one. You’ll spend hours guessing why the payload gets rejected until you realize the API expects camelCase properties and a specific timestamp format. Always request the wem:adherence:write scope during the OAuth2 client credentials flow, otherwise the token validation fails before the payload even reaches the parser. Here’s how you actually structure the push without triggering the schema guard.
from purecloudplatformclientv2 import PureCloudPlatformClientV2
def push_adherence(platform_client: PureCloudPlatformClientV2, agent_id: str):
body = {
"agentId": agent_id,
"partitionKey": f"agent_id_{agent_id}",
"wemSettings": {"strictMode": True},
"adherenceType": "manual",
"timestamp": "2024-05-20T14:30:00Z"
}
try:
platform_client.wem.post_wem_adherence(body=body)
print("Pushed. No 422.")
except Exception as e:
print(f"Failed: {e.status_code} {e.reason}")
Don’t hit the raw endpoint. The validator just chokes on custom top-level keys. Push the partition value inside the body object instead, exactly like the webhook payload spec shows.
"body": { "agentId": "${contact.agent.id}", "adherenceType": "schedule" }
Docs explicitly state the key has to nest under payload. Mirrors how ServiceNow REST APIs handle nested objects. Check the admin UI mapping tab. [screenshot]
WEM picks it up.
The Data Action schema docs explicitly block top-level custom keys. Mapping PARTITION_KEY directly causes a validator reject before the intent triggers. It doesn’t parse flat keys. System expects nested slot values. Sorry for the basic question. Logs cut off here: {"status": 422, "error": "schema_mismatch"...}. Update the JSON:
"body": { "partitionId": "${contact.agent.id}" }
Strict mode drops the payload on mismatch.