- Genesys Cloud: 2024-02.0
- ServiceNow: Washington DC
- Integration: Data Action (HTTP POST) from Architect Flow
Stuck on a 422 Unprocessable Entity error when the Data Action fires from a Digital Channel conversation trigger. The payload structure matches the ServiceNow REST API docs exactly, and manual curl tests succeed, but the Architect execution logs show a schema validation failure on the short_description field. Why is the JSON serialization failing only within the flow context?