Can’t get this config to load properly… the data action for uploading digital channel recording metadata to our S3 bucket is failing with a 400 Bad Request error. We are using the S3 PutObject action within an Architect flow triggered by a legal hold request. The payload includes the recording URI, timestamp, and a custom legal_hold_flag set to true. The error response body returns {"errors":[{"code":"invalid_payload","message":"The request body is malformed or missing required fields."}]}. I have verified the IAM role attached to the Genesys Cloud integration has s3:PutObject permissions on the target bucket eu-west-2-legal-discovery. The issue seems to occur specifically when the metadata object in the JSON payload contains nested arrays for participant IDs. If I simplify the payload to include only the top-level keys, the upload succeeds, but this breaks our chain of custody requirements. We are on Genesys Cloud release 2024-09 and using the latest version of the Data Actions framework. Could someone clarify if there is a strict schema validation on the metadata field for S3 uploads that rejects nested structures? We need to preserve the full participant list for audit trails.
This happens because the Data Action expecting a specific JSON structure for the S3 payload, which often fails if the legal_hold_flag is not explicitly cast as a boolean or if the recording URI contains unescaped characters. Verify the following:
- Ensure the
Content-Typeheader is set toapplication/json. - Confirm the
legal_hold_flagis passed as a strict boolean (true), not a string. - Check that the S3 bucket policy allows writes from the Genesys Cloud service principal.
Check your payload structure and ensure the legal_hold_flag is explicitly cast to a boolean type before passing it to the Data Action. In Zendesk, custom fields often accept string values like “true” or “1” without issue, but Genesys Cloud’s S3 integration is much stricter. If that variable comes from a previous flow block or a web service response, it likely arrives as a string. Wrap the value in a Set Variable block using the bool() function or ensure the input mapping explicitly converts it.
This rigidity is a common shock when migrating from Zendesk’s more forgiving ticket-update model. The 400 error usually points to malformed JSON, and unescaped characters in the recording URI are the other prime suspect. Verify the Content-Type header is strictly application/json. Once the type casting is corrected, the upload should succeed, aligning your legal hold metadata with the required schema for compliance reporting.