getting a 400 bad request on the create ticket data action endpoint. the payload looks identical to the zendesk rest api docs, but genesys rejects it. specifically, the ‘subject’ field is throwing a validation error. in zendesk, we just passed a string, but here it seems to expect a specific object structure? also, the api version is 2023-11. anyone else hit this wall during migration? the error log just says ‘invalid request body’ with no details.
if i remember correctly… the zendesk integration in genesys cloud does not accept raw json payloads directly like the rest api. it wraps everything in a specific schema. the ‘subject’ field error usually means the payload structure is missing the outer data object or the field is not wrapped in a properties array.
try structuring your payload like this:
{
"data": {
"type": "ticket",
"attributes": {
"subject": "test subject",
"comment": {
"body": "initial comment"
}
}
}
}
i have seen this break silently when the api version is mismatched or when using legacy endpoints. also, check if your zendesk instance requires specific custom field ids to be passed as integers rather than strings. sometimes the 400 bad request is actually a 422 unprocessable entity masked by the gateway. verify the exact error in the debug logs if possible.