Trying to pull live queue metrics for our Android dashboard using the CXone Reporting API. Hit /api/v2/analytics/queues/realtime with a standard OData filter on the queue ID. The request returns 200 OK, but the data array in the JSON payload is completely empty.
The queue is definitely active and has agents logged in. I’ve verified the OAuth token has the reporting:queue:view scope.
Is there a specific groupBy parameter required for real-time data? Or does the endpoint require a different time window format than the standard ISO 8601? Here’s the filter string I’m using: $filter=queueId eq 'abc-123'