Is there a specific endpoint for pulling real-time queue stats from CXone, or is the v2 Reporting API strictly historical? I’m trying to hit /api/v2/reporting/queues/realtime but getting a 404.
- Using Python requests with a valid OAuth bearer token
- Endpoint:
https://api.niceincontact.com/api/v2/reporting/queues/realtime - Method: GET
- Error:
404 Not Found
The docs mention queue reporting but nothing on live metrics.