Trying to handover a voice session from NICE Cognigy in CXone Studio to our Genesys Cloud queue. The Studio flow hits the Transfer block but drops straight to the error path.
- CXone Studio v2.1
- Genesys Cloud API v2
- Using
GetRESTProxyto call/api/v2/conversations/voice - Payload includes
from,to, androutingobjects
The response is a 400 Bad Request with {"errors":[{"code":"invalid","message":"Invalid routing data"}]}. I’ve checked the routing file ID and it’s valid. Here’s the JSON I’m sending to the transfer endpoint: