Trying to route calls based on a custom attribute but the IF action always falls through. The ASSIGN sets the variable fine, but the IF check on {{customer.region}} seems to ignore the value. Code looks like this:
ASSIGN: {{route_path}} = "uk_queue"
IF: {{customer.region}} == "UK" THEN goto uk_flow
Debug logs show the variable is set, yet the logic never triggers the THEN block.