CXone Studio ASSIGN and IF action not triggering branch

NICE CXone API & Integrations
1

Trying to get a simple conditional branch working in a CXone Studio script. The goal is to route based on a custom attribute customer_tier returned from a previous proxy call.

I have the following snippet:

{
 "Assign": {
 "Target": "customer_tier",
 "Value": "{{GetRESTProxy.Response.customer_tier}}"
 },
 "If": {
 "Condition": "{{customer_tier}} == 'Gold'",
 "True": "Route_Gold",
 "False": "Route_Silver"
 }
}

The call returns 200 OK and the JSON payload clearly shows "customer_tier": "Gold". I added a debug log right after the Assign action and it prints Gold. But the If action always goes to Route_Silver.

I tried changing the condition to {{customer_tier}} contains 'Gold' but that didn’t help either. The docs say string comparison is case-sensitive, which I am aware of. Is there a whitespace issue or something else I am missing? The variable seems to be set correctly but the logic never evaluates to true.

2

That syntax is wrong for Studio. Use the Condition action with a Comparison operator instead of embedding logic in the If node.

{
 "Condition": {
 "Comparison": "Equals",
 "Left": "{{customer_tier}}",
 "Right": "Gold",
 "True": "Route_Gold",
 "False": "Route_Silver"
 }
}