HTTP 400 Bad Request: Invalid aggregation interval
Need some help troubleshooting this query. I am trying to pull agent utilization metrics (tHandle, tAcw, tHold) broken down by 30-minute intervals using the CXone Reporting API v2. My request body includes "interval": "30m", but the API rejects it. The docs list valid intervals, but 30m seems logical for granular utilization analysis. Is there a specific granularity constraint for the agent-utilization report type, or am I missing a required parameter in the JSON payload?