Quick question about fetching agent state history for the last 24 hours via the CXone Reporting API v2.
getting 400 Bad Request on GET /api/v2/reporting/agents/state/history. tried filtering with ?timeRange=last24h&agentIds=12345 but the response just says ‘Invalid time range format’. any idea what the exact ISO 8601 string looks like for this endpoint? need to map it to a data action.