Trying to pull agent state history for the last 24 hours via the CXone Reporting API v2. The endpoint is GET /api/v2/reporting/agents/statistics. I’m passing the date range in the query string, but the response only returns the last 1 hour. Here’s the query:
GET /api/v2/reporting/agents/statistics?dateFrom=2023-10-01T00:00:00.000Z&dateTo=2023-10-01T23:59:59.999Z&interval=PT1H
The response is truncated. Any ideas?
The documentation for /api/v2/reporting/agents/statistics clarifies that interval defines granularity, not the total data window. You’re likely seeing one hour due to PT1H, but the API may also be capping results, or your token is expiring. The issue is likely the interval combined with backend pagination. To retrieve a full day’s history, try PT1M or PT5M and aggregate the data locally.
Also, verify your OAuth token validity. The API requires a token valid for the entire request duration.
Here’s a test curl command with a shorter interval:
curl -X GET "https://api.cxone.net/api/v2/reporting/agents/statistics?dateFrom=2023-10-01T00:00:00.000Z&dateTo=2023-10-01T23:59:59.999Z&interval=PT5M" \
-H "Authorization: Bearer YOUR_TOKEN"
If it still truncates, investigate rate limits and token refresh. Examine the X-RateLimit-Remaining header for throttling information. If the issue persists, review your account’s API usage limits within the CXone control panel.