Hey folks,
I’m hitting a wall trying to pull real-time queue stats from CXone using the v2 Reporting API. We’re building a custom dashboard that needs to show current queue depth and wait times every 5 seconds. The docs say the API supports real-time data, but the behavior is pretty inconsistent.
I’m using the Node.js SDK. Here’s the basic call:
const reportingClient = new platformClient.Reporting();
const queueId = 'some-queue-id';
const interval = '5s';
const stats = await reportingClient.getQueuesQueueIdInterval(interval, queueId);
console.log(stats);
The first few calls work fine. But after about 10-15 requests, I start getting 429 Too Many Requests. The rate limit headers say I have 100 requests per minute, but I’m barely hitting 12.
Also, sometimes the data returned is clearly stale. Like, the queue depth shows 0 even though I know there are calls in queue. If I wait 30 seconds and call again, it updates. It feels like there’s a cache or a polling delay I’m not accounting for.
Is there a better way to do this? Like, should I be using the Event Streams API instead? Or is there a specific header or parameter I’m missing to force a fresh query?
Right now it’s just not reliable enough for a production dashboard.