Trying to pull agent utilization metrics (tHandle, tAcw, tHold) from CXone Reporting API broken down by 30-minute intervals. The query runs without error but returns an empty dataset even though we have active agents.
$filter=timestamp ge 2023-10-26T08:00:00Z and timestamp lt 2023-10-26T09:00:00Z&$interval=PT30M
- Environment: CXone Production, US/Pacific
- Endpoint: /api/v2/analytics/agents/summary
- Tried switching $interval to PT1H which works fine
- Verified agents were logged in during that window
Anyone know if PT30M is supported for this specific endpoint?