Hit a wall trying to fetch agent state history via CXone Reporting API v2. The endpoint /api/v2/reporting/agents/statshistory returns an empty array even though agents were definitely logged in and active during the window.
Here’s the payload I’m sending:
{
"interval": "PT1H",
"dateFrom": "2023-10-27T00:00:00Z",
"dateTo": "2023-10-28T00:00:00Z",
"groupBy": "Agent",
"select": ["agentId", "stateCode"]
}
No 4xx errors, just 200 OK with []. Is there a specific filter or scope missing for state history?