CXone Personal Connection outbound call 401 error

NICE CXone API & Integrations
1

Attempting to trigger an outbound call via the CXone Personal Connection API. The request hits POST /api/v2/outbound/calls but returns a 401 Unauthorized. I have verified the OAuth token is valid for other endpoints.

{
 "contactId": "12345",
 "campaignId": "67890",
 "connectionId": "abc-def"
}

Is there a specific scope required for this endpoint?

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2

That endpoint isn’t standard CXone. You’ll need the outbound:calls:write permission, not conversation:write. Try POST /api/v2/outbound/calls - double-check your account has the correct outbound call access enabled. The 401 likely indicates a missing permission.

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