Stuck on extracting real-time queue stats from CXone using the v2 Reporting API OData endpoint. My GraphQL gateway hits GET /api/v2/reporting/queues/real-time?$filter=queueId eq ‘xyz’ but the returned waitTime values are consistently 5 minutes old compared to the UI. I’m using standard bearer auth and no caching layers in the resolver. Does the OData query require a specific timestamp parameter or header to force a fresh aggregation from the streaming engine?
It depends, but generally… OData is not designed for sub-second latency. For real-time queue metrics, switch to the Notification API. Here is how you subscribe to routing.queue.events using Rust and tokio-tungstenite:
let url = "wss://api.mypurecloud.com/api/v2/analytics/events?eventTypes=routing.queue.events";
// Use your Bearer token in the WebSocket upgrade request headers
WaitTime values are consistently 5 minutes old compared to the UI.
This approach provides immediate event-driven updates instead of stale aggregated snapshots.