Hit the GET /api/v2/agents/states endpoint for a specific agent ID. The agent is definitely logged in and has a status set in the UI, but the response body is just an empty array . Here is the cURL output: curl -X GET "https://api.mypurecloud.com/api/v2/agents/states?agentId=12345" -H "Authorization: Bearer $TOKEN". No 4xx errors, just []. Why isn’t it returning the state?