Is there a way to update skill proficiencies for a batch of agents without hitting the API for each individual user? I’m building a tool to sync proficiency levels from an external HR system to CXone. The current approach feels inefficient. I have a list of 500 agents. Each needs their ‘Sales’ skill proficiency set to ‘Advanced’.
I looked at the /api/v2/users endpoint. It allows updating user details. The documentation shows a proficiency object in the response. I tried sending a PUT request to /api/v2/users/{userId} with a JSON body containing the skill updates. It works for one user. But doing this 500 times causes timeouts. The CXone gateway seems to rate-limit these requests quickly. I get 429 Too Many Requests errors after about 50 calls.
Here is the JSON payload I’m sending for a single user:
{
"proficiency": {
"skills": [
{
"id": "skill-123",
"level": "Advanced"
}
]
}
}
The response is a 200 OK. But the latency adds up. I checked the CXone Admin API docs for bulk operations. I don’t see a specific endpoint like /api/v2/users/bulk-update. There is a /api/v2/users GET endpoint that supports filtering. But I need to write data, not read it.
I considered using the Studio scripting API. But this is an admin task. It runs on a schedule. Studio snippets are for runtime interactions. That doesn’t fit here. I need a REST solution. Maybe I’m missing a hidden endpoint. Or perhaps I need to use a different method. PATCH instead of PUT? I tried PATCH on the user endpoint. It gives a 405 Method Not Allowed.
What is the standard way to handle this? Is there a bulk API I’m missing? Or do I have to implement a queue system with retries? I want to avoid the 429 errors. The documentation is sparse on bulk updates. I’m stuck on the implementation details. Any code examples or endpoint references would help. I need to get this running before Friday. The HR data sync is critical for our new routing strategy. I’ve tried searching the developer forums. No luck on bulk user updates. Just questions about single user edits. I’m hitting a wall here.