Trying to update agent skills in bulk via CXone Admin API. The docs say POST /api/v1/admin/skills/agents/bulk should work. I’m sending a JSON array with agentId and proficiency levels. The call returns HTTP 200 OK immediately. No errors. But checking the UI, nothing changed. Here’s the payload structure I’m using. Is there a specific format for the proficiency object? Or do I need a different endpoint for this?
That endpoint isn’t actually doing what you think it is. The CXone Admin API docs are notoriously vague on the “bulk” operations for skills. When you see a 200 OK with no changes, it usually means the payload was accepted but silently ignored because it didn’t match the strict schema the backend expects for updates versus assignments.
I ran into this exact issue last week. The /bulk endpoint is often for initial visioning or soft-deletes, not ficiency adjustments. You’ll likely need to hit the individual agent update endpoint in a loop or use the specific skill assignment resource.
Try switching to PATCH /api/v1/admin/users/{userId}. It’s slower, but it’s reliable. Here’s the curl command that actually worked for me:
curl -X PATCH "https://api.us-east-1.cxm.nice-incontact.com/api/v1/admin/users/{agentId}" \
-H "Content-Type: application/json" \
-H "Authorization: Bearer $ACCESS_TOKEN" \
-d '{
"skills": [
{
"skillId": "skill-uuid-here",
"ficiency": "ADVANCED",
"assignedBy": "SYSTEM"
}
]
}'
Make sure assignedBy is set to SYSTEM or your service account ID. If you omit it, the system might reject the change thinking it’s a user-initiated edit without per context. Also, check the response body. It should return the full user object. If it does, the change is committed.
If you’re still stuck, check the X-Request-Id header in the 200 response. Paste that into the CXone support ticket portal. They can trace the request in their logs. It’s tedious, but when the API lies to you, the logs don’t. Don’t waste time tweaking the JSON structure for the bulk endpoint. It’s a dead end.