Custom ors-service hosted on gms

NICE CXone API & Integrations
1

Hi!

I was wondering if anybody has made a custom ors-service for gms?

Looking at the callback-services they are all executed (mostly) on ors… Figured it might be a nice thing to try to keep custom apis made for genesys available via gms, instead of a separate hosting?

If anybody has a composer skeleton for developing such a service I’d be thrilled if that could be shared [emoji6]

Thanks,

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2

I’ve developed similiar scenario using Interaction Less routing by ORS

3

Nice!

Do you have any advice to share?

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4

Ok, so i managed to figure the “major parts” and have a custom service accessible via gms. Did you manage to pass parameters from the request to the workflow Kubig? I can’t seem to figure out how that’s done…

Thanks,

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5

Today’s update:

I was able to get parameters passed by including them in the scxml project properties, then creating a dfm for my custom service based off the callback-dfm, and then pointing to that in ors config.

A few quirks to iron out and i’m not sure it’s a good fit for me, seems like an awful lot of overhead for small apis.

But I’m glad I got it working to some extent :wink:

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6

Hi,

Any input parameter starting with underscore character is automatically passed to your workflow. You can get its then by using “_data.” expressions.

R.

7

Hi again,

Please check Technical Tutorial #116 on Genesys Care website for interaction-less processing details incl. sample.

R.

8

Thanks for the tip, I’ll check it out!

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