CTI integration through IVR

NICE CXone API & Integrations
1

Hello,

We have a Linux based IVR that needs to communicate with Genesys CTI to determine available agents before transferring a call. Which SDK should be used and where can I get the documentation? I am just starting out with Genesys so I am completely new to this.

Any push in the right direction will be helpful.

Thanks in advance!

2

Hi,

Your question is general so it isn’t easy to recommend you particular SDK. It seems that Statistics Platform SDK could make the work for you but… I would suggest you to contact Genesys sales representative to get details about available SDKs, pricing etc.

R.

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