CTI error: Other telephony in progress

Voice & Telephony
1

Hi everyone,

i have a problem with a cti error that states: “Other telephony in progress”.

It happens when an agent logs in into the DDM Toolbar. After the agent logs in, the status is immediately set to red (not ready), it should normally immediately set to green (ready state).
The error says that another telephony is in progress when the agent wants to switch from red to green. But the agent wasn’t logged in at the phone when he logged in into the toolbar.

What can there be wrong that this error appears suddenly, while before it worked all fine?

Regards
Wim

2

Try to attach logs covering the error and rows before this error. You have not mentioned which type of switch are you using and similiar info, which are necessary to provide you with some hints.

3

The switches name is switchA4400.
in the logfile of the toolbar isn’t anything useful to see.

Wim

4

I do not understand, how can agent switch their status if he is not logged in telephony. It does not make a sense.

5

When the agent is logging in via the toolbar, he will automatically be logged in in the phone.

Its while he is logged in, the status is immediately set on not ready. And while he wants to change the status he receives this message.

Wim

6

What is DDM? No clue
Analyze Tserver logs
Check with your PBX guys