Create a sort of bot with FB/Chat

Architect & Flows
1

Hi guys
Need an advice here. Wondering if you have seen or develop a sort of Bot on Facebook or Chat.
For example, kinda a Visual IVR.

Bot on FB: Hi! Type Hours for business hours, Account to see your balance
You: Hours
Bot: Ok! Our business hours are 8 to 17 hours from Monday to Friday
Bot: Type Hours for business hours, Account to see your balance
[/size]You: Balance
[/size]Bot: Input your account number
[/size]You: 874368732
[/size]Bot: Input your key code
[/size]You: 32932
[/size]Bot: Ok! Your balance is 127,00 dollars.
[/size]
[/size]Something like that…can we do it? If so, which components? Content Analyzer and what else?
[/size]

2

Hi,

is this something you are trying to integrate with Genesys? or just a Bot in FB/Skype. There are lots of freewares like BotLibre which offer Out of box Bots which you can train with Basic FAQ`s.

3

No, my idea is to develop it under Genesys components entirely.

Enviado de meu E6633 usando Tapatalk

4

Something similar to Knowledge Centre?

https://www.youtube.com/watch?v=HK6AwfC0_aQ