count waiting calls in IRD

Architect & Flows
1

Hi,

I need to set up a busy treatment to check for the position of the new call at the virtual queue before deciding if to route it to the voice mail.

I am in a 1 agent 1 queue environment and the agents can service 1 or more hotlines. I had tried using the CallWaiting function within the IRD, but couldn’t find the corresponding virtual queue when choosing a value for the target. pls assist, thanks.

2

Have you tried using GetTotalCallsInQueue with SData? It should do the trick it will tell you the total number of current calls waiting in VQ…

What are you using now?

3

Thanks Vic,

it is now working, by means of pushing statistics like call waiting to a database and then making use of the database dip icon to select out the field and the value. :>

thanks for your suggestion.