Trying to understand the correct method to extract CSAT survey responses tied to specific interactions via the Quality API for a Zapier custom trigger. I am currently polling the Quality Survey Results endpoint, but I need to map these results back to the original interaction details which are stored in a separate data source. The documentation suggests using the qualityApi.getSurveyResults method or the equivalent REST endpoint /api/v2/quality/surveys/results, yet the response payload seems to lack direct interaction IDs for every record type. My current approach involves fetching the survey results and then attempting to join them with interaction data, but this is proving inefficient and often fails due to rate limiting on the polling side.
The specific challenge is identifying which API call or field combination allows me to retrieve the interactionId or conversationId directly within the survey result object. I have noticed that some result objects contain a source field, but it is not consistently populated with the UUID I need. Below is a snippet of the JSON payload I am receiving from the /api/v2/quality/surveys/results endpoint when filtering for a specific date range:
{
"results": [
{
"id": "survey-result-uuid-123",
"surveyId": "survey-template-uuid-456",
"completedDate": "2023-10-27T14:30:00.000Z",
"score": 5,
"source": {
"type": "CALL",
"id": null
}
}
]
}
The id field under source is null, which breaks my lookup logic in Zapier. I am using the Genesys Cloud Python SDK version 10.0.0 within a Zapier CLI custom app for authentication handling, but I suspect this might be a data model issue rather than an SDK configuration problem.
Environment details:
- Platform: Zapier CLI (Node.js 18)
- SDK: genesys-cloud-python-sdk 10.0.0 (for auth token generation)
- API Endpoint: GET /api/v2/quality/surveys/results
- Timezone: Europe/London
- Polling Interval: 5 minutes
Is there a different endpoint or a specific query parameter I should use to ensure the source.id is populated? Alternatively, is there a known limitation with survey result aggregation that prevents this direct correlation?
Check your survey result expansion parameters. The base endpoint returns IDs only. You need expand=interaction to get the correlation data.
Invoke-RestMethod -Uri "https://api.mypurecloud.com/api/v2/quality/surveys/results?expand=interaction" -Headers $authHeader
Without that query param, you get orphaned survey IDs. The interaction object contains the conversation ID you need to map back to your external source.
This issue stems from the default response structure of the Quality API, which intentionally excludes heavy payload data like interaction transcripts or metadata to maintain throughput. While expand=interaction works for basic mapping, it often returns a truncated interaction object that lacks the specific conversationId or externalContactId needed for reliable Zapier triggers.
In my Rust-based event stream processors, I’ve found that relying solely on the survey result endpoint leads to race conditions when the interaction data hasn’t fully propagated. A more robust pattern is to use the interactionId from the survey result to fetch the full interaction details separately. This decouples the survey polling from the interaction state lookup.
Here is how I structure the secondary fetch in Rust using reqwest to ensure the correlation is precise:
let interaction_response = client
.get(format!("https://api.mypurecloud.com/api/v2/interactions/{}", survey_result.interaction.id))
.header("Authorization", format!("Bearer {}", access_token))
.send()
.await?
.json::<InteractionDetail>()
.await?;
// Extract the primary conversation ID for the Zapier payload
let conv_id = interaction_response.conversations[0].id;
You should configure your Zapier code step to perform this secondary GET request. The key configuration parameters to watch are interactionId from the survey result and expand=participants in the interaction fetch if you need agent-specific attribution. This two-step approach guarantees you have the full context, avoiding the orphaned ID issues mentioned above. It also aligns better with how the platform stores operational vs. analytical data, ensuring your integrations don’t break during peak load when the API throttles expanded queries.
To fix this easily, this is ignoring the polling pattern entirely. Use the notification API to stream events instead.
const channel = await platformClient.NotificationsApi.postNotificationsSubscribe({ body: { channels: ['quality:surveyresults'] } });
channel.on('data', (data) => console.log(data));
Polling introduces latency and race conditions. The WebSocket payload includes the full interaction context if you subscribe to the correct channel. Check the subscription scope.
This is typically caused by the Quality API’s deliberate design to minimize payload size, which means the expand=interaction parameter often returns a skeleton object lacking the granular conversationId or externalContactId required for reliable downstream mapping in tools like Zapier. Polling this endpoint with incomplete data creates a maintenance nightmare. I use Python for all bulk correlation tasks because the SDK handles token refresh and pagination without the headache of manual state management. The robust approach is to fetch the survey result ID, then explicitly query the Interaction API using the embedded ID. This guarantees you get the full context, including the specific leg and participant data, rather than relying on truncated expansions. Here is the standard Python pattern to correlate the survey with the full interaction record.
from genesyscloud.platform_client import PlatformClient
from genesyscloud.quality import QualityApi
quality = QualityApi(platform_client)
interaction = InteractionApi(platform_client)
# 1. Get Survey Result
survey = quality.get_quality_survey_result(survey_result_id)
# 2. Fetch Full Interaction using the ID from the survey
# Note: survey.interaction.id contains the conversation ID
conv_id = survey.interaction.id
full_interaction = interaction.get_interaction(conversation_id=conv_id)
# 3. Map full_interaction to your Zapier payload