Hi,
I am looking at a way to stop a configured/started Solution and start another one from a IRD strategy, is this possible and do i need an SDK or can this be done out of the box with basic tools?
Genesys version 7.6
thanks in advance
why would you do such thing???
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So that I can control third party applications from a routing strategy, I have worked out that I can generate an alarm condition based on the routing decision, and from there raise an alarm that has a reaction script assigned that will do what I am looking for.
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