I’m not one for reading Genesys’ Press Releases but I’ve just seen that Genesys have bought a small company called Conseros. I worked on a Genesys\Conseros project in Nov 2007 and they certainly have a great product. Well done guys.
Wyn
http://www.genesyslab.com/news/archives/2009/january/Genesys_acquires_conseros.asp