Connect Web Services to Genesys

NICE CXone API & Integrations
1

Hi..,

How could i use my Web Service to Genesys?

Thanks!.

2

Like…where on Genesys?

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3

yes. On Genesys, i want to extract ANI from genesys.

it’s possible?

4

You already asked and was answered. So now you talk about a WS and end up with ANI question again?
Make up your mind.

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5

Sorry,

I need a WS as an input variable is the ANI and so we can use the ANI in another application.

6

Already answered you. ANI function will do it. As said, read documentation Juan.

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7

Thanks,

It can extract the variable ANI session that is currently the customer?

8

Try to be more specific. What parts of Genesys are you using?

Regards.

9

I’m using Telemarketing, i need to extract the UserAgent and PhoneCall with a programing language.