We run outbound campaigns for 3 different brands. Each brand needs a unique caller ID (DNIS) displayed to the customer.
The carrier assigned us 3 DIDs, one per brand. How do we configure the campaign to use the correct caller ID based on which brand’s contact list is being dialed?
Configure the outbound caller ID at the campaign level, not the trunk level.
Each campaign has a ‘Caller ID’ field in its configuration. Set Brand-A’s campaign to DID-1, Brand-B’s to DID-2, etc. The trunk will use whichever DID the campaign specifies for each outbound call.
For dynamic caller ID within a single campaign (e.g., matching the customer’s area code), use the ‘Caller ID per column’ feature.
Add a column to your contact list CSV called OutboundCallerId. Populate it with the appropriate DID per contact. The dialer will use the per-row DID instead of the campaign default.