Configure alarm to a new app?

starscream2009 · January 26, 2011, 7:01pm

How to set up alarm configuration for a new app that was set up in CME
like when in SCI, if the app goes down we should get an alarm

system · January 26, 2011, 7:09pm

Is it a “Third Party” Application?

TT

starscream2009 · January 26, 2011, 7:32pm

No its a genesys application
I have installed instance of ivr in cme as well as in the host
i was trying to find out, how to configure alarm when something goes wrong
we usually get alarms when an app looses connection or host in inaccessible

system · January 26, 2011, 7:40pm

You would ordinarily use SCI - or do you have Genesys Administrator?

starscream2009 · January 27, 2011, 2:17am

we have sci
but when i stopped that app that i built in CME from SCI
i didn’t see any alarm generated

cavagnaro · January 27, 2011, 5:50am

You need to configure an alarm and then a reaction, check SCI help files

starscream2009 · January 27, 2011, 3:27pm

Should i define a script and then alarm condition ?

cavagnaro · January 27, 2011, 10:36pm

Yes. Also for email you need to configure SCI to connect to a SMTP server, please review documentation, it is well explained there

catanirex · January 31, 2011, 11:41am

Don’t forget to configure a connection to MessageServer if you want to have log events wtitten to SC/LogDB