Hi there,
Application popup: confserv.exe - Application Error : The instruction at “0x004265d6” referenced memory at “0x00000000”. The memory could not be “read”.
the above event is captured from event log, and this happend just few minutes before our configserver crashed.
could you guyz pls help us in explaining how is these both linked
thanks for your help
sunitha
Hi,
we can’t say anything from it, you need to post the confserv log file and the version you are running.
hi ,
we dont have any information for that particular period.
it was only mentioned that config backup has taken over the main server.
version : 6.5
operating system : windows 2000
Is there a noc file in the application folder?
Maybe this will help, found it on Genesys support website.
[b]Problem Description[/b]Worked for several months. User is logged onto CME when crashing. Problem happening for the last 3 weeks. Unable to determine what changed.
Error: “The instruction at “0x5f401a8e” referenced memory at “0x00000004”. The memory could not be “written”.”
Error2: “The instruction at “0x00000000” referenced memory at “0x00000000”. The memory could not be “read”.”
Solution
sent latest GA of Configuration Manager
Was anyone using CME at at the time? If so what were they doing?