Config clients(CME, IRD,IWS) gets hang suddenly & start working after reboot

Voice & Telephony
1

Hi,

We have installed primary & secondary config server 8.1.200.17. The clients of config servers like CME, IWS, IRD, CCPulse gets hang suddenly. If i reboot the configdb server & config server, then its started working for some time.

When i check the config server logs, i found “Total number of clients:” is continuously increasing. Once it reach around 4200, then config clients are stop working.

I have configured ADDP connection to message server & siptservers.

Also i found following error in the config server logs.

10:58:38.217 Trc 04542 Message MSGCFG_SERVERPROTOCOL sent to 3704 ( ‘’)

MSGCFG_SERVERPROTOCOL
attr: SATRCFG_PROTOCOL value: “CfgProtocol 5.1.3.78”
attr: IATRCFG_REQUESTID value: 15954

10:58:38.232 Trc 04541 Message MSGCFG_CLIENTREGISTER received from 3704 ( ‘’)

MSGCFG_CLIENTREGISTER
attr: SATRCFG_PROTOCOLEX value: “CfgProtocol 5.1.3.78”
attr: SATRCFG_PROTOCOL value: “CfgProtocol 5.1.3.54”
attr: SATRCFG_USERPASS value: “******”
attr: SATRCFG_USERNAME value: “”
attr: SATRCFG_APPPASS value: “”
attr: SATRCFG_APPNAME value: “confserv”
attr: IATRCFG_APPTYPE value: 21 [ConfigurationServer]
attr: IATRCFG_REQUESTID value: 15955

10:58:38.232 Std 23500 Configuration Server Error : Error [CFGAppSecurityViolation], object [CfgApplication], property [DBID] Description Application name is prohibited to login
10:58:38.232 Trc 04542 Message MSGCFG_ERROR sent to 3704 ( ‘’)

MSGCFG_ERROR
attr: IATRCFG_ERRORCODE value: 2230535
attr: SATRCFG_DESCRIPTION value: “Application name is prohibited to login”
attr: IATRCFG_REQUESTID value: 15955

10:58:38.232 Trc 04520 New client 3708 connected
10:58:38.232 Trc 24300 Extended info : New client [3708] connected, protocol [cfglib]
10:58:38.232 Total number of clients: 733
10:58:38.232 Trc 04520 New client 3712 connected
10:58:38.232 Trc 24300 Extended info : New client [3712] connected, protocol [cfglib]
10:58:38.232 Total number of clients: 734
10:58:38.232 Trc 04541 Message MSGCFG_GETSERVERPROTOCOL received from 3708 ( ‘’)

MSGCFG_GETSERVERPROTOCOL
attr: SATRCFG_APPNAME value: “confserv”
attr: IATRCFG_SECURELIBRARY value: 1
attr: IATRCFG_REQUESTID value: 1861

10:58:38.232 Trc 04542 Message MSGCFG_SERVERPROTOCOL sent to 3708 ( ‘’)

MSGCFG_SERVERPROTOCOL
attr: SATRCFG_PROTOCOL value: “CfgProtocol 5.1.3.78”
attr: IATRCFG_REQUESTID value: 1861

Anyone pls help me to find the issue.

Regards
Sundar.k

2

At first is important to find what application/component makes a lot of request to the confserv. It is OS limit for maximum number of connection.

3

Deos your config server host meets genesys requirements?
What are other servers installed in the config server host?

4

The issue is that, multiple confser.exe process was running in TASK-MANAGER. After kill the services, its starts working.

Sorry for the late reply..!!

5

Have you considered using Configuration Server Proxy? By your post, I understand that all applications are authenticating and requesting configurations on Configuration Server Master.