Conference call issue

babarsarwar · June 25, 2009, 11:04am

We are facing one issue which is quite strange somehow as it hasnt been recurring for every call.

Issue Description:

I made a call to help line and i got the IVR , transfered the call from IVR to agent.
Call routed to agent station 1007.

Agent take me on conference with IVR and when the conference completed IVR should hang up and i had to connect with the agent.
But my call was transfered to other station when the conference ended.

This issue has been happening very frequently and callcenter operations has been quite disturbed due to this issue as a single customer has been verified 5 times during his single call as every time his call was transfered to other agent once conference completed…

16:46:31.640 Trc 04541 RequestInitiateConference received from [456] (00000008 AgentDesktop 10.154.65.41:3253)
message RequestInitiateConference
AttributeThisDN ‘1007’
AttributeConnID 007001b3b995c471
AttributeOtherDN ‘2060’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[U]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b995c471’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeReferenceID 77
16:46:31.640 Int 04543 Interaction message “RequestInitiateConference” received from 456 (“AgentDesktop”)
@16:46:31.6400 [gctmi] Distributing request RequestInitiateConference

↔

16:46:32.500 Trc 04541 RequestCompleteTransfer received from [456] (00000008 AgentDesktop 10.154.65.41:3253)
message RequestCompleteTransfer
AttributeThisDN ‘1007’
AttributeConnID 007001b3b995c471
AttributeTransferConnID 007001b3b995c48c
AttributeReferenceID 81 …

Fra · June 25, 2009, 1:04pm

And what should we get out of this message and a half?

Rene · June 25, 2009, 5:36pm

Bob,

I would check code of IVR application. It seems to me that IVR doesn’t recognize conference call and treats it as standard inbound call that has to be routed to an agent.

R.

babarsarwar · June 26, 2009, 5:02am

check the IVR code its work fine …actually this event happend frequently but not all calls..we use ADT application

ecki · June 26, 2009, 8:54am

Hi,

So are you sure that IVR is really hanging up the call? Did you check all logfiles (IVR serve/IVR driver/TServer)?

E.

babarsarwar · July 1, 2009, 4:17am

Yesterday i was again tested ,which analyze that ..when agent transfer the call to IVR for tpin verification its work fine for 3 to 4 calls,after that when agent transfer ,the customer hear the hold music instaed of IVR menu for enter tpin ,at the sme time agent listen the ivr menu of tpin…can any one advice this happen frquently after 3 to 4 calls

ecki · July 1, 2009, 5:42am

And what do you see in TServer/IVR logfiles? Do all three or four calls have the same event flow there or does they differ? The best would be you post the log here.

mohit · July 2, 2009, 7:29am

Hi,

We had somewhat similar kind of issue. When checked we found Cache was not getting clear from the IVR. Just try, it might help in your case also.

Also, if you are using Stream Manager for playing the hold music, check whether there is space in the tream manager server.

Thanks,
Mohit

babarsarwar · July 3, 2009, 5:27am

thanks mohit..i will do let you know..

ecki and mohit and all
plz send me your email add i will send logs in your email id..problem to upload the logs

babarsarwar · July 3, 2009, 5:40am

@16:40:57.3430 [0] 7.5.009.00 distribute_event: message EventPartyAdded
AttributeEventSequenceNumber 00000000001f1c65
AttributeTimeinuSecs 343000
AttributeTimeinSecs 1246444857 (16:40:57)
AttributeExtensions [91] 00 05 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
‘OrigDN-1’ ‘2095’
‘OrigDN-2’ ‘2061’
‘OrigDN-3’ ‘2084’
‘NumOfOrigDNs’ 3
AttributeThirdPartyDNRole 5
AttributeThirdPartyDN ‘1006’
AttributeOtherDNRole 4
AttributeOtherDN ‘2109’
AttributeThisDNRole 3
AttributeThisDN ‘1006’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeCallState 2
AttributeAgentID ‘5475’
@16:40:57.3430 [0] 7.5.009.00 distribute_event: message EventPartyAdded
AttributeEventSequenceNumber 00000000001f1c66
AttributeTimeinuSecs 343000
AttributeTimeinSecs 1246444857 (16:40:57)
AttributeExtensions [91] 00 05 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
‘OrigDN-1’ ‘1006’
‘OrigDN-2’ ‘2061’
‘OrigDN-3’ ‘2084’
‘NumOfOrigDNs’ 3
AttributeThirdPartyDNRole 5
AttributeThirdPartyDN ‘1006’
AttributeOtherDNRole 4
AttributeOtherDN ‘2109’
AttributeThisDNRole 3
AttributeThisDN ‘2095’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 2
@16:40:57.3430 [0] 7.5.009.00 distribute_event: message EventPartyAdded
AttributeEventSequenceNumber 00000000001f1c67
AttributeTimeinuSecs 343000
AttributeTimeinSecs 1246444857 (16:40:57)
AttributeExtensions [91] 00 05 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
‘OrigDN-1’ ‘1006’
‘OrigDN-2’ ‘2095’
‘OrigDN-3’ ‘2084’
‘NumOfOrigDNs’ 3
AttributeThirdPartyDNRole 5
AttributeThirdPartyDN ‘1006’
AttributeOtherDNRole 4
AttributeOtherDN ‘2109’
AttributeThisDNRole 3
AttributeThisDN ‘2061’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 2

@16:40:57.3430 [0] 7.5.009.00 distribute_event: message EventPartyAdded
AttributeEventSequenceNumber 00000000001f1c68
AttributeTimeinuSecs 343000
AttributeTimeinSecs 1246444857 (16:40:57)
AttributeExtensions [91] 00 05 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
‘OrigDN-1’ ‘1006’
‘OrigDN-2’ ‘2095’
‘OrigDN-3’ ‘2061’
‘NumOfOrigDNs’ 3
AttributeThirdPartyDNRole 5
AttributeThirdPartyDN ‘1006’
AttributeOtherDNRole 4
AttributeOtherDN ‘2109’
AttributeThisDNRole 3
AttributeThisDN ‘2084’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 2

@16:40:57.3430 [0] 7.5.009.00 distribute_event: message EventReleased
AttributeEventSequenceNumber 00000000001f1c69
AttributeTimeinuSecs 343000
AttributeTimeinSecs 1246444857 (16:40:57)
AttributeCallState 2
AttributeRefConnID 007001b3b99746d4
AttributeDNIS ‘2060’
AttributeUserData [178] 00 07 00 00..
‘Customer_NIC’ ‘5440005144695’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
‘FindCustomer’ ‘True’
‘FindCustomer’ ‘True’
AttributeTransferConnID 007001b3b99746d4
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8GT’
AttributeConnID 007001b3b9974700
AttributeCallID 229
AttributeCallType 4
AttributeThisDN ‘SwitchG3::’
message RequestUpdateUserData
AttributeThisDN ‘2109’
AttributeConnID 007001b3b99746d4
AttributeUserData [224] 00 09 00 00..
‘StateDefinition’ ‘[E]Enter NID:’
‘Customer_NIC’ ‘5440005144695’
‘Customer_Name’ ‘’
‘ANI’ ‘2001’
‘Current_Call_Duration’ ‘000008true’
‘Last_Menu_Option’ ‘BA0000’
‘Status_Flag’ ‘1’
‘FindCustomer’ ‘true’
‘Conn_ID’ ‘007001b3b99746d4’
AttributeReferenceID 567
@16:41:09.3120 [0] 7.5.009.00 distribute_event: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000001f1c9c
AttributeTimeinuSecs 312000
AttributeTimeinSecs 1246444869 (16:41:09)
AttributeThirdPartyDN ‘2109’
AttributeThisDNRole 3
AttributeThisDN ‘1006’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [242] 00 0A 00 00..
‘Menu_Option’ ‘2’
‘StateDefinition’ ‘[E]Enter NID:’
‘Customer_NIC’ ‘5440005144695’
‘Customer_Name’ ‘’
‘ANI’ ‘2001’
‘Current_Call_Duration’ ‘000008true’
‘Last_Menu_Option’ ‘BA0000’
‘Status_Flag’ ‘1’
‘FindCustomer’ ‘true’
‘Conn_ID’ ‘007001b3b99746d4’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
@16:41:09.3120 [0] 7.5.009.00 distribute_event: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000001f1c9d
AttributeTimeinuSecs 312000
AttributeTimeinSecs 1246444869 (16:41:09)
AttributeThirdPartyDN ‘2109’
AttributeThisDNRole 3
AttributeThisDN ‘2095’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [242] 00 0A 00 00..
‘Menu_Option’ ‘2’
‘StateDefinition’ ‘[E]Enter NID:’
‘Customer_NIC’ ‘5440005144695’
‘Customer_Name’ ‘’
‘ANI’ ‘2001’
‘Current_Call_Duration’ ‘000008true’
‘Last_Menu_Option’ ‘BA0000’
‘Status_Flag’ ‘1’
‘FindCustomer’ ‘true’
‘Conn_ID’ ‘007001b3b99746d4’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
@16:41:09.3120 [0] 7.5.009.00 distribute_event: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000001f1c9e
AttributeTimeinuSecs 312000
AttributeTimeinSecs 1246444869 (16:41:09)
AttributeThirdPartyDN ‘2109’
AttributeThisDNRole 3
AttributeThisDN ‘2061’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [242] 00 0A 00 00..
‘Menu_Option’ ‘2’
‘StateDefinition’ ‘[E]Enter NID:’
‘Customer_NIC’ ‘5440005144695’
‘Customer_Name’ ‘’
‘ANI’ ‘2001’
‘Current_Call_Duration’ ‘000008true’
‘Last_Menu_Option’ ‘BA0000’
‘Status_Flag’ ‘1’
‘FindCustomer’ ‘true’
‘Conn_ID’ ‘007001b3b99746d4’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
@16:41:09.3120 [0] 7.5.009.00 distribute_event: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000001f1c9f
AttributeTimeinuSecs 312000
AttributeTimeinSecs 1246444869 (16:41:09)
AttributeThirdPartyDN ‘2109’
AttributeThisDNRole 3
AttributeThisDN ‘2084’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [242] 00 0A 00 00..
‘Menu_Option’ ‘2’
‘StateDefinition’ ‘[E]Enter NID:’
‘Customer_NIC’ ‘5440005144695’
‘Customer_Name’ ‘’
‘ANI’ ‘2001’
‘Current_Call_Duration’ ‘000008true’
‘Last_Menu_Option’ ‘BA0000’
‘Status_Flag’ ‘1’
‘FindCustomer’ ‘true’
‘Conn_ID’ ‘007001b3b99746d4’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
@16:41:09.3120 [0] 7.5.009.00 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000001f1ca0
AttributeTimeinuSecs 312000
AttributeTimeinSecs 1246444869 (16:41:09)
AttributeReferenceID 567
AttributeThirdPartyDN ‘2109’
AttributeThisDNRole 3
AttributeThisDN ‘2109’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [242] 00 0A 00 00..
‘Menu_Option’ ‘2’
‘StateDefinition’ ‘[E]Enter NID:’
‘Customer_NIC’ ‘5440005144695’
‘Customer_Name’ ‘’
‘ANI’ ‘2001’
‘Current_Call_Duration’ ‘000008true’
‘Last_Menu_Option’ ‘BA0000’
‘Status_Flag’ ‘1’
‘FindCustomer’ ‘true’
‘Conn_ID’ ‘007001b3b99746d4’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
message RequestInitiateTransfer
AttributeThisDN ‘2109’
AttributeConnID 007001b3b99746d4
AttributeOtherDN ‘2901’
AttributeReferenceID 568
@16:41:09.3590 [0] 7.5.009.00 distribute_event: message EventHeld
AttributeEventSequenceNumber 00000000001f1ca1
AttributeTimeinuSecs 359000
AttributeTimeinSecs 1246444869 (16:41:09)
AttributeExtensions [19] 00 01 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
AttributeThisDNRole 3
AttributeThisDN ‘2109’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [242] 00 0A 00 00..
‘Menu_Option’ ‘2’
‘StateDefinition’ ‘[E]Enter NID:’
‘Customer_NIC’ ‘5440005144695’
‘Customer_Name’ ‘’
‘ANI’ ‘2001’
‘Current_Call_Duration’ ‘000008true’
‘Last_Menu_Option’ ‘BA0000’
‘Status_Flag’ ‘1’
‘FindCustomer’ ‘true’
‘Conn_ID’ ‘007001b3b99746d4’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 0
@16:41:09.3750 [0] 7.5.009.00 distribute_response: message EventDialing
AttributeEventSequenceNumber 00000000001f1ca2
AttributeTimeinuSecs 375000
AttributeTimeinSecs 1246444869 (16:41:09)
AttributeExtensions [19] 00 01 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
AttributeOtherDNRole 2
AttributeOtherDN ‘2901’
AttributeThisDNRole 1
AttributeThisDN ‘2109’
AttributeUserData [242] 00 0A 00 00..
‘Menu_Option’ ‘2’
‘StateDefinition’ ‘[E]Enter NID:’
‘Customer_NIC’ ‘5440005144695’
‘Customer_Name’ ‘’
‘ANI’ ‘2001’
‘Current_Call_Duration’ ‘000008true’
‘Last_Menu_Option’ ‘BA0000’
‘Status_Flag’ ‘1’
‘FindCustomer’ ‘true’
‘Conn_ID’ ‘007001b3b99746d4’
AttributeTransferConnID 007001b3b99746d4
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8HA’
AttributeConnID 007001b3b9974703
AttributeCallID 232
AttributeCallType 4
AttributeNetworkCallID 4294967295
AttributeCallState 0
AttributeReferenceID 568

babarsarwar · July 3, 2009, 5:55am

logs continue

message RequestCompleteTransfer
AttributeThisDN ‘2109’
AttributeConnID 007001b3b99746d4
AttributeTransferConnID 007001b3b9974703
AttributeReferenceID 569

@16:41:09.3900 [0] 7.5.009.00 distribute_event: message EventQueued
AttributeEventSequenceNumber 00000000001f1ca3
AttributeTimeinuSecs 390000
AttributeTimeinSecs 1246444869 (16:41:09)
AttributeExtensions [19] 00 01 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
AttributeOtherDNRole 1
AttributeOtherDN ‘2109’
AttributeThisDNRole 2
AttributeThisDN ‘2901’
AttributeDNIS ‘2901’
AttributeUserData [242] 00 0A 00 00..
‘Menu_Option’ ‘2’
‘StateDefinition’ ‘[E]Enter NID:’
‘Customer_NIC’ ‘5440005144695’
‘Customer_Name’ ‘’
‘ANI’ ‘2001’
‘Current_Call_Duration’ ‘000008true’
‘Last_Menu_Option’ ‘BA0000’
‘Status_Flag’ ‘1’
‘FindCustomer’ ‘true’
‘Conn_ID’ ‘007001b3b99746d4’
AttributeTransferConnID 007001b3b99746d4
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8HA’
AttributeConnID 007001b3b9974703
AttributeCallID 232
AttributeCallType 4
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2901’
AttributeCallState 0
@16:41:09.4210 [0] 7.5.009.00 send_to_client: message EventError
(Reorder/denial)
AttributeEventSequenceNumber 00000000001f1ca4
AttributeTimeinuSecs 421000
AttributeTimeinSecs 1246444869 (16:41:09)
AttributeErrorCode 629
AttributeCallID 229
AttributeConnID 007001b3b99746d4
AttributeThisDN ‘2109’
AttributeReferenceID 569
@16:41:11.1400 [0] 7.5.009.00 distribute_event: message EventReleased
AttributeEventSequenceNumber 00000000001f1ca5
AttributeTimeinuSecs 140000
AttributeTimeinSecs 1246444871 (16:41:11)
AttributeExtensions [19] 00 01 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
AttributeOtherDNRole 2
AttributeOtherDN ‘2901’
AttributeThisDNRole 1
AttributeThisDN ‘2109’
AttributeDNIS ‘2901’
AttributeUserData [242] 00 0A 00 00..
‘Menu_Option’ ‘2’
‘StateDefinition’ ‘[E]Enter NID:’
‘Customer_NIC’ ‘5440005144695’
‘Customer_Name’ ‘’
‘ANI’ ‘2001’
‘Current_Call_Duration’ ‘000008true’
‘Last_Menu_Option’ ‘BA0000’
‘Status_Flag’ ‘1’
‘FindCustomer’ ‘true’
‘Conn_ID’ ‘007001b3b99746d4’
AttributeTransferConnID 007001b3b99746d4
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8HA’
AttributeConnID 007001b3b9974703
AttributeCallID 232
AttributeCallType 4
AttributeNetworkCallID 4294967295
AttributeCallState 0

@16:41:11.6400 [0] 7.5.009.00 distribute_event: message EventAbandoned
AttributeEventSequenceNumber 00000000001f1ca6
AttributeTimeinuSecs 640000
AttributeTimeinSecs 1246444871 (16:41:11)
AttributeExtensions [19] 00 01 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
AttributeOtherDNRole 1
AttributeOtherDN ‘2109’
AttributeThisDNRole 2
AttributeThisDN ‘2901’
AttributeDNIS ‘2901’
AttributeUserData [242] 00 0A 00 00..
‘Menu_Option’ ‘2’
‘StateDefinition’ ‘[E]Enter NID:’
‘Customer_NIC’ ‘5440005144695’
‘Customer_Name’ ‘’
‘ANI’ ‘2001’
‘Current_Call_Duration’ ‘000008true’
‘Last_Menu_Option’ ‘BA0000’
‘Status_Flag’ ‘1’
‘FindCustomer’ ‘true’
‘Conn_ID’ ‘007001b3b99746d4’
AttributeTransferConnID 007001b3b99746d4
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8HA’
AttributeConnID 007001b3b9974703
AttributeCallID 232
AttributeCallType 4
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2901’
AttributeCallState 0
AttributeReliability 0
16:41:11.6400 [0] 7.5.009.00 distribute_event: message EventReleased
AttributeEventSequenceNumber 00000000001f1ca7
AttributeTimeinuSecs 640000
AttributeTimeinSecs 1246444871 (16:41:11)
AttributeDNIS ‘2901’
AttributeUserData [242] 00 0A 00 00..
‘Menu_Option’ ‘2’
‘StateDefinition’ ‘[E]Enter NID:’
‘Customer_NIC’ ‘5440005144695’
‘Customer_Name’ ‘’
‘ANI’ ‘2001’
‘Current_Call_Duration’ ‘000008true’
‘Last_Menu_Option’ ‘BA0000’
‘Status_Flag’ ‘1’
‘FindCustomer’ ‘true’
‘Conn_ID’ ‘007001b3b99746d4’
AttributeTransferConnID 007001b3b99746d4
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8HA’
AttributeConnID 007001b3b9974703
AttributeCallID 232
AttributeCallType 4
AttributeThisDN ‘SwitchG3::’

message RequestDeleteUserData
AttributeThisDN ‘1006’
AttributeConnID 007001b3b99746d4
AttributeReferenceID 144

16:41:16.1400 [0] 7.5.009.00 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000001f1cc8
AttributeTimeinuSecs 140000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeReferenceID 144
AttributeThirdPartyDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘1006’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2

@16:41:16.1400 [0] 7.5.009.00 distribute_event: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000001f1cc9
AttributeTimeinuSecs 140000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeThirdPartyDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2095’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
@16:41:16.1400 [0] 7.5.009.00 distribute_event: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000001f1cca
AttributeTimeinuSecs 140000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeThirdPartyDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2061’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2

@16:41:16.1400 [0] 7.5.009.00 distribute_event: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000001f1ccb
AttributeTimeinuSecs 140000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeThirdPartyDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2084’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
@16:41:16.1400 [0] 7.5.009.00 distribute_event: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000001f1ccc
AttributeTimeinuSecs 140000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeThirdPartyDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2109’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2

message RequestAttachUserData
AttributeThisDN ‘1006’
AttributeConnID 007001b3b99746d4
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeReferenceID 145

@16:41:16.1400 [0] 7.5.009.00 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000001f1ccd
AttributeTimeinuSecs 140000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeReferenceID 145
AttributeThirdPartyDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘1006’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
@16:41:16.1400 [0] 7.5.009.00 distribute_event: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000001f1cce
AttributeTimeinuSecs 140000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeThirdPartyDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2095’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2

@16:41:16.1400 [0] 7.5.009.00 distribute_event: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000001f1ccf
AttributeTimeinuSecs 140000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeThirdPartyDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2061’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
@16:41:16.1400 [0] 7.5.009.00 distribute_event: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000001f1cd0
AttributeTimeinuSecs 140000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeThirdPartyDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2084’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
@16:41:16.1400 [0] 7.5.009.00 distribute_event: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000001f1cd1
AttributeTimeinuSecs 140000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeThirdPartyDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2109’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
message RequestUpdateUserData
AttributeThisDN ‘1006’
AttributeConnID 007001b3b99746d4
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeReferenceID 146
@16:41:16.1400 [0] 7.5.009.00 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000001f1cd2
AttributeTimeinuSecs 140000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeReferenceID 146
AttributeThirdPartyDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘1006’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2

16:41:16.1400 [0] 7.5.009.00 distribute_event: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000001f1cd3
AttributeTimeinuSecs 140000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeThirdPartyDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2095’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2

@16:41:16.1400 [0] 7.5.009.00 distribute_event: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000001f1cd4
AttributeTimeinuSecs 140000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeThirdPartyDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2061’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
16:41:16.1400 [0] 7.5.009.00 distribute_event: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000001f1cd5
AttributeTimeinuSecs 140000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeThirdPartyDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2084’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2

@16:41:16.1400 [0] 7.5.009.00 distribute_event: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000001f1cd6
AttributeTimeinuSecs 140000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeThirdPartyDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2109’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2

message RequestInitiateConference
AttributeThisDN ‘1006’
AttributeConnID 007001b3b99746d4
AttributeOtherDN ‘2060’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeReferenceID 147

@16:41:16.1870 [0] 7.5.009.00 distribute_event: message EventHeld
AttributeEventSequenceNumber 00000000001f1cd7
AttributeTimeinuSecs 187000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeExtensions [19] 00 01 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
AttributeThisDNRole 3
AttributeThisDN ‘1006’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeCallState 0
AttributeAgentID ‘5475’
@16:41:16.2180 [0] 7.5.009.00 distribute_response: message EventDialing
AttributeEventSequenceNumber 00000000001f1cd8
AttributeTimeinuSecs 218000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeExtensions [19] 00 01 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
AttributeOtherDNRole 2
AttributeOtherDN ‘2060’
AttributeThisDNRole 1
AttributeThisDN ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeTransferConnID 007001b3b99746d4
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8HO’
AttributeConnID 007001b3b9974707
AttributeCallID 236
AttributeCallType 4
AttributeNetworkCallID 4294967295
AttributeCallState 0
AttributeAgentID ‘5475’
AttributeReferenceID 147
@16:41:16.2650 [0] 7.5.009.00 distribute_event: message EventQueued
AttributeEventSequenceNumber 00000000001f1cdb
AttributeTimeinuSecs 265000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeExtensions [19] 00 01 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
AttributeOtherDNRole 1
AttributeOtherDN ‘1006’
AttributeThisDNRole 2
AttributeThisDN ‘2060’
AttributeDNIS ‘2060’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeTransferConnID 007001b3b99746d4
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8HO’
AttributeConnID 007001b3b9974707
AttributeCallID 236
AttributeCallType 4
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 0

@16:41:16.2650 [0] 7.5.009.00 distribute_event: message EventDiverted
AttributeEventSequenceNumber 00000000001f1cdc
AttributeTimeinuSecs 265000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeExtensions [19] 00 01 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
AttributeThirdPartyDNRole 2
AttributeThirdPartyDN ‘2118’
AttributeOtherDNRole 1
AttributeOtherDN ‘1006’
AttributeThisDNRole 2
AttributeThisDN ‘2060’
AttributeDNIS ‘2060’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeTransferConnID 007001b3b99746d4
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8HO’
AttributeConnID 007001b3b9974707
AttributeCallID 236
AttributeCallType 4
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 0
@16:41:16.2650 [0] 7.5.009.00 distribute_event: message EventRinging
AttributeEventSequenceNumber 00000000001f1cdd
AttributeTimeinuSecs 265000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeExtensions [19] 00 01 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
AttributeOtherDNRole 1
AttributeOtherDN ‘1006’
AttributeThisDNRole 2
AttributeThisDN ‘2118’
AttributeDNIS ‘2060’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeTransferConnID 007001b3b99746d4
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8HO’
AttributeConnID 007001b3b9974707
AttributeCallID 236
AttributeCallType 4
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 0

@16:41:16.3900 [0] 7.5.009.00 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000001f1cde
AttributeTimeinuSecs 390000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeReferenceID 148
AttributeThirdPartyDN ‘1006’
AttributeThisDNRole 1
AttributeThisDN ‘1006’
AttributeDNIS ‘2060’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
‘FindCustomer’ ‘True’
AttributeTransferConnID 007001b3b99746d4
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8HO’
AttributeConnID 007001b3b9974707
AttributeCallID 236
AttributeCallType 4

@16:41:16.3900 [0] 7.5.009.00 distribute_event: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000001f1cdf
AttributeTimeinuSecs 390000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeThirdPartyDN ‘1006’
AttributeThisDNRole 2
AttributeThisDN ‘2118’
AttributeDNIS ‘2060’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
‘FindCustomer’ ‘True’
AttributeTransferConnID 007001b3b99746d4
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8HO’
AttributeConnID 007001b3b9974707
AttributeCallID 236
AttributeCallType 4

@16:41:16.3900 [0] 7.5.009.00 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000001f1ce0
AttributeTimeinuSecs 390000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeReferenceID 149
AttributeThirdPartyDN ‘1006’
AttributeThisDNRole 1
AttributeThisDN ‘1006’
AttributeDNIS ‘2060’
AttributeUserData [178] 00 07 00 00..
‘Customer_NIC’ ‘5440005144695’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
‘FindCustomer’ ‘True’
‘FindCustomer’ ‘True’
AttributeTransferConnID 007001b3b99746d4
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8HO’
AttributeConnID 007001b3b9974707
AttributeCallID 236
AttributeCallType 4

@16:41:16.3900 [0] 7.5.009.00 distribute_event: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000001f1ce1
AttributeTimeinuSecs 390000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeThirdPartyDN ‘1006’
AttributeThisDNRole 2
AttributeThisDN ‘2118’
AttributeDNIS ‘2060’
AttributeUserData [178] 00 07 00 00..
‘Customer_NIC’ ‘5440005144695’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
‘FindCustomer’ ‘True’
‘FindCustomer’ ‘True’
AttributeTransferConnID 007001b3b99746d4
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8HO’
AttributeConnID 007001b3b9974707
AttributeCallID 236
AttributeCallType 4

@16:41:16.6870 [0] 7.5.009.00 distribute_event: message EventPartyAdded
AttributeEventSequenceNumber 00000000001f1ce2
AttributeTimeinuSecs 687000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeExtensions [172] 00 09 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
‘OrigDN-1’ ‘1006’
‘OrigDN-2’ ‘2061’
‘OrigDN-3’ ‘2084’
‘OrigDN-4’ ‘2109’
‘ConsultDN-1’ ‘1006’
‘ConsultDN-2’ ‘2118’
‘NumOfOrigDNs’ 4
‘NumOfConsultDNs’ 2
AttributeOtherDNRole 4
AttributeOtherDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2095’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 2

@16:41:16.6870 [0] 7.5.009.00 distribute_event: message EventPartyAdded
AttributeEventSequenceNumber 00000000001f1ce3
AttributeTimeinuSecs 687000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeExtensions [172] 00 09 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
‘OrigDN-1’ ‘1006’
‘OrigDN-2’ ‘2095’
‘OrigDN-3’ ‘2084’
‘OrigDN-4’ ‘2109’
‘ConsultDN-1’ ‘1006’
‘ConsultDN-2’ ‘2118’
‘NumOfOrigDNs’ 4
‘NumOfConsultDNs’ 2
AttributeOtherDNRole 4
AttributeOtherDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2061’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 2

@16:41:16.6870 [0] 7.5.009.00 distribute_event: message EventPartyAdded
AttributeEventSequenceNumber 00000000001f1ce4
AttributeTimeinuSecs 687000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeExtensions [172] 00 09 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
‘OrigDN-1’ ‘1006’
‘OrigDN-2’ ‘2095’
‘OrigDN-3’ ‘2061’
‘OrigDN-4’ ‘2109’
‘ConsultDN-1’ ‘1006’
‘ConsultDN-2’ ‘2118’
‘NumOfOrigDNs’ 4
‘NumOfConsultDNs’ 2
AttributeOtherDNRole 4
AttributeOtherDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2084’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 2

@16:41:16.6870 [0] 7.5.009.00 distribute_event: message EventPartyAdded
AttributeEventSequenceNumber 00000000001f1ce7
AttributeTimeinuSecs 687000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeExtensions [172] 00 09 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
‘OrigDN-1’ ‘1006’
‘OrigDN-2’ ‘2095’
‘OrigDN-3’ ‘2084’
‘OrigDN-4’ ‘2109’
‘ConsultDN-1’ ‘1006’
‘ConsultDN-2’ ‘2118’
‘NumOfOrigDNs’ 4
‘NumOfConsultDNs’ 2
AttributeOtherDNRole 4
AttributeOtherDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2061’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 2

@16:41:16.6870 [0] 7.5.009.00 distribute_event: message EventPartyAdded
AttributeEventSequenceNumber 00000000001f1ce9
AttributeTimeinuSecs 687000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeExtensions [172] 00 09 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
‘OrigDN-1’ ‘1006’
‘OrigDN-2’ ‘2095’
‘OrigDN-3’ ‘2061’
‘OrigDN-4’ ‘2084’
‘ConsultDN-1’ ‘1006’
‘ConsultDN-2’ ‘2118’
‘NumOfOrigDNs’ 4
‘NumOfConsultDNs’ 2
AttributeOtherDNRole 4
AttributeOtherDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2109’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 2

@16:41:16.6870 [0] 7.5.009.00 distribute_event: message EventPartyAdded
AttributeEventSequenceNumber 00000000001f1cea
AttributeTimeinuSecs 687000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeExtensions [172] 00 09 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
‘OrigDN-1’ ‘1006’
‘OrigDN-2’ ‘2061’
‘OrigDN-3’ ‘2084’
‘OrigDN-4’ ‘2109’
‘ConsultDN-1’ ‘1006’
‘ConsultDN-2’ ‘2118’
‘NumOfOrigDNs’ 4
‘NumOfConsultDNs’ 2
AttributeOtherDNRole 4
AttributeOtherDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2095’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 2

@16:41:16.6870 [0] 7.5.009.00 distribute_event: message EventPartyAdded
AttributeEventSequenceNumber 00000000001f1ceb
AttributeTimeinuSecs 687000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeExtensions [172] 00 09 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
‘OrigDN-1’ ‘1006’
‘OrigDN-2’ ‘2095’
‘OrigDN-3’ ‘2084’
‘OrigDN-4’ ‘2109’
‘ConsultDN-1’ ‘1006’
‘ConsultDN-2’ ‘2118’
‘NumOfOrigDNs’ 4
‘NumOfConsultDNs’ 2
AttributeOtherDNRole 4
AttributeOtherDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2061’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 2

@16:41:16.6870 [0] 7.5.009.00 distribute_event: message EventPartyAdded
AttributeEventSequenceNumber 00000000001f1cec
AttributeTimeinuSecs 687000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeExtensions [172] 00 09 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
‘OrigDN-1’ ‘1006’
‘OrigDN-2’ ‘2095’
‘OrigDN-3’ ‘2061’
‘OrigDN-4’ ‘2109’
‘ConsultDN-1’ ‘1006’
‘ConsultDN-2’ ‘2118’
‘NumOfOrigDNs’ 4
‘NumOfConsultDNs’ 2
AttributeOtherDNRole 4
AttributeOtherDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2084’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 2

@16:41:16.6870 [0] 7.5.009.00 distribute_event: message EventPartyAdded
AttributeEventSequenceNumber 00000000001f1ced
AttributeTimeinuSecs 687000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeExtensions [172] 00 09 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
‘OrigDN-1’ ‘1006’
‘OrigDN-2’ ‘2095’
‘OrigDN-3’ ‘2061’
‘OrigDN-4’ ‘2084’
‘ConsultDN-1’ ‘1006’
‘ConsultDN-2’ ‘2118’
‘NumOfOrigDNs’ 4
‘NumOfConsultDNs’ 2
AttributeOtherDNRole 4
AttributeOtherDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2109’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 2

@16:41:16.7030 [0] 7.5.009.00 distribute_event: message EventPartyAdded
AttributeEventSequenceNumber 00000000001f1cee
AttributeTimeinuSecs 703000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeExtensions [172] 00 09 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
‘OrigDN-1’ ‘1006’
‘OrigDN-2’ ‘2061’
‘OrigDN-3’ ‘2084’
‘OrigDN-4’ ‘2109’
‘ConsultDN-1’ ‘1006’
‘ConsultDN-2’ ‘2118’
‘NumOfOrigDNs’ 4
‘NumOfConsultDNs’ 2
AttributeOtherDNRole 4
AttributeOtherDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2095’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 2

@16:41:16.7030 [0] 7.5.009.00 distribute_event: message EventPartyAdded
AttributeEventSequenceNumber 00000000001f1cef
AttributeTimeinuSecs 703000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeExtensions [172] 00 09 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
‘OrigDN-1’ ‘1006’
‘OrigDN-2’ ‘2095’
‘OrigDN-3’ ‘2084’
‘OrigDN-4’ ‘2109’
‘ConsultDN-1’ ‘1006’
‘ConsultDN-2’ ‘2118’
‘NumOfOrigDNs’ 4
‘NumOfConsultDNs’ 2
AttributeOtherDNRole 4
AttributeOtherDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2061’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 2

@16:41:16.7030 [0] 7.5.009.00 distribute_event: message EventPartyAdded
AttributeEventSequenceNumber 00000000001f1cf0
AttributeTimeinuSecs 703000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeExtensions [172] 00 09 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
‘OrigDN-1’ ‘1006’
‘OrigDN-2’ ‘2095’
‘OrigDN-3’ ‘2061’
‘OrigDN-4’ ‘2109’
‘ConsultDN-1’ ‘1006’
‘ConsultDN-2’ ‘2118’
‘NumOfOrigDNs’ 4
‘NumOfConsultDNs’ 2
AttributeOtherDNRole 4
AttributeOtherDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2084’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 2

@16:41:16.7030 [0] 7.5.009.00 distribute_event: message EventPartyAdded
AttributeEventSequenceNumber 00000000001f1cf1
AttributeTimeinuSecs 703000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeExtensions [172] 00 09 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
‘OrigDN-1’ ‘1006’
‘OrigDN-2’ ‘2095’
‘OrigDN-3’ ‘2061’
‘OrigDN-4’ ‘2084’
‘ConsultDN-1’ ‘1006’
‘ConsultDN-2’ ‘2118’
‘NumOfOrigDNs’ 4
‘NumOfConsultDNs’ 2
AttributeOtherDNRole 4
AttributeOtherDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2109’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 2

@16:41:16.7030 [0] 7.5.009.00 distribute_event: message EventPartyAdded
AttributeEventSequenceNumber 00000000001f1cf2
AttributeTimeinuSecs 703000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeExtensions [172] 00 09 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
‘OrigDN-1’ ‘1006’
‘OrigDN-2’ ‘2061’
‘OrigDN-3’ ‘2084’
‘OrigDN-4’ ‘2109’
‘ConsultDN-1’ ‘1006’
‘ConsultDN-2’ ‘2118’
‘NumOfOrigDNs’ 4
‘NumOfConsultDNs’ 2
AttributeOtherDNRole 4
AttributeOtherDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2095’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 2

@16:41:16.7030 [0] 7.5.009.00 distribute_event: message EventPartyAdded
AttributeEventSequenceNumber 00000000001f1cf3
AttributeTimeinuSecs 703000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeExtensions [172] 00 09 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
‘OrigDN-1’ ‘1006’
‘OrigDN-2’ ‘2095’
‘OrigDN-3’ ‘2084’
‘OrigDN-4’ ‘2109’
‘ConsultDN-1’ ‘1006’
‘ConsultDN-2’ ‘2118’
‘NumOfOrigDNs’ 4
‘NumOfConsultDNs’ 2
AttributeOtherDNRole 4
AttributeOtherDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2061’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 2
@16:41:16.7030 [0] 7.5.009.00 distribute_event: message EventPartyAdded
AttributeEventSequenceNumber 00000000001f1cf4
AttributeTimeinuSecs 703000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeExtensions [172] 00 09 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
‘OrigDN-1’ ‘1006’
‘OrigDN-2’ ‘2095’
‘OrigDN-3’ ‘2061’
‘OrigDN-4’ ‘2109’
‘ConsultDN-1’ ‘1006’
‘ConsultDN-2’ ‘2118’
‘NumOfOrigDNs’ 4
‘NumOfConsultDNs’ 2
AttributeOtherDNRole 4
AttributeOtherDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2084’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 2

@16:41:16.7030 [0] 7.5.009.00 distribute_event: message EventPartyAdded
AttributeEventSequenceNumber 00000000001f1cf5
AttributeTimeinuSecs 703000
AttributeTimeinSecs 1246444876 (16:41:16)
AttributeExtensions [172] 00 09 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
‘OrigDN-1’ ‘1006’
‘OrigDN-2’ ‘2095’
‘OrigDN-3’ ‘2061’
‘OrigDN-4’ ‘2084’
‘ConsultDN-1’ ‘1006’
‘ConsultDN-2’ ‘2118’
‘NumOfOrigDNs’ 4
‘NumOfConsultDNs’ 2
AttributeOtherDNRole 4
AttributeOtherDN ‘1006’
AttributeThisDNRole 3
AttributeThisDN ‘2109’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 2

@16:41:46.2650 [0] 7.5.009.00 distribute_event: message EventReleased
AttributeEventSequenceNumber 00000000001f1db4
AttributeTimeinuSecs 265000
AttributeTimeinSecs 1246444906 (16:41:46)
AttributeExtensions [19] 00 01 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
AttributeThisDNRole 3
AttributeThisDN ‘1006’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeCallState 0
AttributeReliability 0
AttributeAgentID ‘5475’

@16:41:46.2650 [0] 7.5.009.00 distribute_event: message EventReleased
AttributeEventSequenceNumber 00000000001f1db5
AttributeTimeinuSecs 265000
AttributeTimeinSecs 1246444906 (16:41:46)
AttributeExtensions [19] 00 01 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
AttributeThisDNRole 3
AttributeThisDN ‘2095’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 0
AttributeReliability 0
@16:41:46.2650 [0] 7.5.009.00 distribute_event: message EventReleased
AttributeEventSequenceNumber 00000000001f1db7
AttributeTimeinuSecs 265000
AttributeTimeinSecs 1246444906 (16:41:46)
AttributeExtensions [19] 00 01 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
AttributeThisDNRole 3
AttributeThisDN ‘2061’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 0
AttributeReliability 0

@16:41:46.2650 [0] 7.5.009.00 distribute_event: message EventReleased
AttributeEventSequenceNumber 00000000001f1db9
AttributeTimeinuSecs 265000
AttributeTimeinSecs 1246444906 (16:41:46)
AttributeExtensions [19] 00 01 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
AttributeOtherDNRole 2
AttributeOtherDN ‘2109’
AttributeThisDNRole 2
AttributeThisDN ‘2084’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 0
AttributeReliability 0

@16:41:46.2650 [0] 7.5.009.00 distribute_event: message EventReleased
AttributeEventSequenceNumber 00000000001f1dbb
AttributeTimeinuSecs 265000
AttributeTimeinSecs 1246444906 (16:41:46)
AttributeExtensions [19] 00 01 02 00..
‘UCID’ bin: FF FF FF FF.. (len=8)
AttributeOtherDNRole 2
AttributeOtherDN ‘2084’
AttributeThisDNRole 2
AttributeThisDN ‘2109’
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeNetworkCallID 4294967295
AttributeThisQueue ‘2060’
AttributeCallState 0
AttributeReliability 0

@16:41:46.2650 [0] 7.5.009.00 distribute_event: message EventReleased
AttributeEventSequenceNumber 00000000001f1dbd
AttributeTimeinuSecs 265000
AttributeTimeinSecs 1246444906 (16:41:46)
AttributeANI ‘2001’
AttributeDNIS ‘1006’
AttributeUserData [156] 00 06 00 00..
‘Customer_NIC’ ‘5440005144695’
‘FindCustomer’ ‘True’
‘StateDefinition’ ‘[E]Enter%20TPIN’
‘Conn_ID’ ‘007001b3b99746d4’
‘Status_Flag’ ‘0’
‘Menu_Option’ ‘2’
AttributeCallUUID ‘QIOVJ2IBC14VH1P1O48QU7K4BO00C8BP’
AttributeConnID 007001b3b99746d4
AttributeCallID 229
AttributeCallType 2
AttributeThisDN ‘SwitchG3::’

babarsarwar · July 5, 2009, 4:35pm

any update…

cavagnaro · July 5, 2009, 6:38pm

Hi,
You do undestand that this is a forum, we are not paid at all to give support, we all who contribute here do it on some free time we may find. If your issue is so urgent you should open a ticket with Genesys. We do our best to help but sometimes projects and other responsabilities left us without time to interact with the forum as we may wish.

babarsarwar · July 6, 2009, 5:35am

i can understand because we all are professional ,and i didnt mean that as you undesrtand any ways …

babarsarwar · July 10, 2009, 4:30am

Mohit
i have done your suggestion (delete ivr cache but still issue not resolve_

babarsarwar · July 14, 2009, 6:36am

still not resolve this issue could any budy help me put

ecki · July 15, 2009, 11:37am

Hey mate,

I send you email, but you did not send me back your logfiles. Did you get my email?

e.

babarsarwar · July 16, 2009, 5:42am

yes i have got ur email and i have already reply u ..have u got reply

ecki · July 19, 2009, 10:53am

Hi Bob,

Yes I got your email.
So, I looked at them and I think that you have some serious issues with your IVR. There are many IVR ports (2119, 2118, 2117… for example) which from time to time just do not answer calls and therefore calls are abandoned by customer after while, or sometimes calls are answered, but then there is no evidence that calls are handled by IVR and eventually calls are released with hardware error. (connids 007001b3b9974c56 , 007001b3b9974cbc,007001b3b9974c50)
I also found that some ports from time to time are experiencing problem to transfer calls back and from this moment the event flow is quite weird (007001b3b9974c18,007001b3b9974bcb). These are issues which you probably are not aware of and are not probably causing directly your issues, but it could be that there is some ACD switch configuration in place, which take calls back experiencing issues in IVRs and rerouted again as new call on entry routepointcalls. This means that calls send to IVR for final treatment and then supposed to be released by IVR are routed back to agents as new calls.

So I really recommend you to have pretty serious look at your IVR configuration from software as well as hardware perspective by your VAR who sold you this solution .

By the way, what is the IVR you have there?

Cheers.

e.

babarsarwar · September 15, 2009, 4:18am

TDM base IVR…