I’ve spent hours trying to figure out why the conditional routing node consistently defaults to the else branch despite the predictive score being above the threshold. The flow logic appears correct, yet the performance metrics show zero successful matches for this specific condition.
condition:
field: predictive_routing_score
operator: greater_than
value: 0.75
else_branch: default_queue
The environment is Genesys Cloud EU-West-1, and the flow version is 42. Any insights on why the score evaluation might be failing?