Compressing Genesys Cloud Purge Archive Manifests with Go
What You Will Build
- A Go service that constructs, validates, and submits compression-optimized purge archive manifests to Genesys Cloud CX.
- The implementation uses the official
genesyscloud-sdk-goclient and the/api/v2/purge/requestsendpoint. - The tutorial covers Go 1.21+ with production-grade error handling, retry logic, metric tracking, and webhook synchronization.
Prerequisites
- Genesys Cloud CX OAuth confidential client with scopes:
purge:read,purge:write,archivestorage:read github.com/mygenesys/genesyscloud-sdk-gov1.26.0 or later- Go 1.21+ runtime
- External dependencies:
github.com/google/uuid,golang.org/x/oauth2,golang.org/x/time/rate
Authentication Setup
Genesys Cloud CX uses OAuth 2.0 client credentials for service-to-service automation. The SDK requires a configured PlatformClient with a valid token source. The following code demonstrates token acquisition, caching, and SDK initialization.
package main
import (
"context"
"fmt"
"log"
"os"
"time"
"github.com/mygenesys/genesyscloud-sdk-go/platformclientv2"
"golang.org/x/oauth2"
"golang.org/x/oauth2/clientcredentials"
)
func initGenesysClient(clientID, clientSecret, envName string) (*platformclientv2.PlatformClient, error) {
cfg := &clientcredentials.Config{
ClientID: clientID,
ClientSecret: clientSecret,
TokenURL: fmt.Sprintf("https://api.%s.mygenesys.com/oauth/token", envName),
Scopes: []string{"purge:read", "purge:write", "archivestorage:read"},
}
ctx := context.Background()
tokenSource := cfg.TokenSource(ctx)
// SDK initialization
config := platformclientv2.Configuration{
Environment: platformclientv2.PureCloudEnv(envName),
OAuthToken: tokenSource,
}
client, err := platformclientv2.NewPlatformClient(config)
if err != nil {
return nil, fmt.Errorf("failed to initialize platform client: %w", err)
}
return client, nil
}
The TokenURL must match your deployment region (us-east-1, eu-west-1, au-southeast-1, etc.). The clientcredentials package handles token refresh automatically when the SDK makes subsequent API calls.
Implementation
Step 1: Construct and Validate Compression Payloads
The purge engine enforces strict schema constraints. You must validate retention policy references, codec selection, compression ratio directives, and maximum archive size limits before submission. Genesys Cloud limits single archive exports to 2 GB (2,147,483,648 bytes).
type CompressionConfig struct {
RetentionPolicyID string
CompressionCodec string // "gzip", "deflate", "none"
TargetRatio float32
MaxArchiveSizeMB int
Description string
EntityID string
}
func validateCompressionConfig(cfg CompressionConfig) error {
// Validate codec matrix against purge engine constraints
validCodecs := map[string]bool{"gzip": true, "deflate": true, "none": true}
if !validCodecs[cfg.CompressionCodec] {
return fmt.Errorf("invalid compression codec: %s. Must be gzip, deflate, or none", cfg.CompressionCodec)
}
// Validate maximum archive size limit (2GB = 2048 MB)
if cfg.MaxArchiveSizeMB > 2048 {
return fmt.Errorf("max archive size %d MB exceeds purge engine limit of 2048 MB", cfg.MaxArchiveSizeMB)
}
// Validate ratio directive (0.0 to 1.0)
if cfg.TargetRatio < 0.0 || cfg.TargetRatio > 1.0 {
return fmt.Errorf("compression ratio must be between 0.0 and 1.0, got %f", cfg.TargetRatio)
}
// Validate retention policy reference format (UUID)
if _, err := uuid.Parse(cfg.RetentionPolicyID); err != nil {
return fmt.Errorf("invalid retention policy ID format: %w", err)
}
return nil
}
The validation function prevents schema rejection at the API layer. The purge engine rejects payloads with unsupported codecs or oversized limits before allocation.
Step 2: Atomic POST Submission with Format Verification
You submit the manifest using an atomic POST operation. The SDK constructs the request with Accept-Encoding: gzip and Content-Type: application/json headers automatically. You must handle HTTP status codes explicitly and implement retry logic for rate limits.
type ManifestCompressor struct {
purgeAPI *platformclientv2.PurgeApi
config CompressionConfig
}
func NewManifestCompressor(client *platformclientv2.PlatformClient, cfg CompressionConfig) *ManifestCompressor {
return &ManifestCompressor{
purgeAPI: client.NewPurgeApi(),
config: cfg,
}
}
func (mc *ManifestCompressor) SubmitManifest(ctx context.Context) (*platformclientv2.PurgeRequest, error) {
// Build SDK payload
purgeReq := platformclientv2.PurgeRequest{
RetentionPolicyId: &mc.config.RetentionPolicyID,
Description: &mc.config.Description,
EntityId: &mc.config.EntityID,
PurgeRequestType: platformclientv2.PtrString("conversations"),
ArchiveCompressionType: platformclientv2.PtrString(mc.config.CompressionCodec),
MaxArchiveSize: platformclientv2.PtrInt64(int64(mc.config.MaxArchiveSizeMB * 1024 * 1024)),
}
// Atomic POST with retry logic for 429
var response *platformclientv2.PurgeRequest
var err error
maxRetries := 3
for attempt := 0; attempt <= maxRetries; attempt++ {
response, _, err = mc.purgeAPI.CreatePurgeRequest(ctx, purgeReq)
if err == nil {
break
}
// Parse SDK error for HTTP status
if apiErr, ok := err.(*platformclientv2.ApiError); ok {
if apiErr.GetStatusCode() == 429 {
waitTime := time.Duration(1<<uint(attempt)) * time.Second
log.Printf("Rate limited (429). Retrying in %v...", waitTime)
time.Sleep(waitTime)
continue
}
if apiErr.GetStatusCode() == 401 || apiErr.GetStatusCode() == 403 {
return nil, fmt.Errorf("authentication/authorization failed: status %d, message %s", apiErr.GetStatusCode(), apiErr.GetMessage())
}
}
return nil, fmt.Errorf("failed to create purge request: %w", err)
}
if response == nil {
return nil, fmt.Errorf("unexpected nil response from purge API")
}
log.Printf("Manifest submitted successfully. Request ID: %s", *response.Id)
return response, nil
}
HTTP Request Cycle:
POST /api/v2/purge/requests HTTP/1.1
Host: api.us-east-1.mygenesys.com
Authorization: Bearer eyJhbGciOiJSUzI1NiIs...
Content-Type: application/json
Accept-Encoding: gzip
{
"retentionPolicyId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
"description": "Automated archive compression manifest",
"entityId": "conv-entity-998877",
"purgeRequestType": "conversations",
"archiveCompressionType": "gzip",
"maxArchiveSize": 1073741824
}
HTTP Response:
HTTP/1.1 201 Created
Content-Type: application/json
Location: /api/v2/purge/requests/req-123456
{
"id": "req-123456",
"status": "processing",
"retentionPolicyId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
"archiveCompressionType": "gzip",
"createdTime": "2024-05-15T10:30:00.000Z",
"updatedTime": "2024-05-15T10:30:00.000Z"
}
Step 3: Integrity Checksum Verification and Latency Tracking
After submission, you poll the request status until completion. The response includes original size, compressed size, and a SHA-256 checksum. You calculate compression latency, reduction rate, and verify decompression compatibility.
type CompressionMetrics struct {
LatencySeconds float64
OriginalSizeBytes int64
CompressedSizeBytes int64
ReductionRate float64
ChecksumValid bool
}
func (mc *ManifestCompressor) PollAndValidate(ctx context.Context, requestID string) (*CompressionMetrics, error) {
startTime := time.Now()
for {
select {
case <-ctx.Done():
return nil, ctx.Err()
case <-time.After(5 * time.Second):
}
req, resp, err := mc.purgeAPI.GetPurgeRequestById(ctx, requestID)
if err != nil {
if apiErr, ok := err.(*platformclientv2.ApiError); ok && apiErr.GetStatusCode() == 429 {
time.Sleep(2 * time.Second)
continue
}
return nil, fmt.Errorf("polling failed: %w", err)
}
// Verify HTTP response headers for format compliance
if resp.Header.Get("Content-Type") != "application/json" {
return nil, fmt.Errorf("unexpected content type: %s", resp.Header.Get("Content-Type"))
}
status := req.GetStatus()
if status == "completed" {
latency := time.Since(startTime).Seconds()
original := req.GetOriginalSize()
compressed := req.GetCompressedSize()
checksum := req.GetChecksum()
// Calculate reduction rate
var reductionRate float64
if original > 0 {
reductionRate = 1.0 - (float64(compressed) / float64(original))
}
// Validate checksum format (SHA-256 hex string)
checksumValid := len(checksum) == 64
for _, c := range checksum {
if (c < '0' || c > '9') && (c < 'a' || c > 'f') {
checksumValid = false
break
}
}
return &CompressionMetrics{
LatencySeconds: latency,
OriginalSizeBytes: original,
CompressedSizeBytes: compressed,
ReductionRate: reductionRate,
ChecksumValid: checksumValid,
}, nil
}
if status == "failed" {
return nil, fmt.Errorf("purge request failed: %s", req.GetErrorMessage())
}
}
}
The polling loop respects context cancellation and handles 429 responses gracefully. The reduction rate calculation prevents division by zero. Checksum validation ensures the manifest matches the purge engine output before downstream processing.
Step 4: External Storage Synchronization and Audit Logging
You synchronize completed manifests to external cloud storage via webhook callbacks and generate structured audit logs for retention governance.
type AuditLog struct {
Timestamp string `json:"timestamp"`
RequestID string `json:"request_id"`
RetentionPolicy string `json:"retention_policy_id"`
Codec string `json:"compression_codec"`
LatencySeconds float64 `json:"latency_seconds"`
OriginalBytes int64 `json:"original_bytes"`
CompressedBytes int64 `json:"compressed_bytes"`
ReductionRate float64 `json:"reduction_rate"`
ChecksumValid bool `json:"checksum_valid"`
Status string `json:"status"`
}
func (mc *ManifestCompressor) SyncAndAudit(ctx context.Context, metrics *CompressionMetrics, requestID string, webhookURL string) error {
audit := AuditLog{
Timestamp: time.Now().UTC().Format(time.RFC3339),
RequestID: requestID,
RetentionPolicy: mc.config.RetentionPolicyID,
Codec: mc.config.CompressionCodec,
LatencySeconds: metrics.LatencySeconds,
OriginalBytes: metrics.OriginalSizeBytes,
CompressedBytes: metrics.CompressedSizeBytes,
ReductionRate: metrics.ReductionRate,
ChecksumValid: metrics.ChecksumValid,
Status: "completed",
}
// Write audit log to stdout (replace with file/S3 sink in production)
auditJSON, _ := json.MarshalIndent(audit, "", " ")
log.Printf("AUDIT_LOG:\n%s", string(auditJSON))
// Webhook synchronization
payload, _ := json.Marshal(audit)
req, err := http.NewRequestWithContext(ctx, http.MethodPost, webhookURL, bytes.NewReader(payload))
if err != nil {
return fmt.Errorf("failed to create webhook request: %w", err)
}
req.Header.Set("Content-Type", "application/json")
req.Header.Set("X-Genesys-Event", "purge.manifest.compressed")
client := &http.Client{Timeout: 10 * time.Second}
resp, err := client.Do(req)
if err != nil {
return fmt.Errorf("webhook delivery failed: %w", err)
}
defer resp.Body.Close()
if resp.StatusCode < 200 || resp.StatusCode >= 300 {
body, _ := io.ReadAll(resp.Body)
return fmt.Errorf("webhook returned status %d: %s", resp.StatusCode, string(body))
}
log.Printf("Webhook synchronized successfully for request %s", requestID)
return nil
}
The audit log captures all compression efficiency metrics. The webhook payload uses a custom header X-Genesys-Event for routing alignment in external bucket ingestion pipelines.
Complete Working Example
package main
import (
"bytes"
"context"
"encoding/json"
"fmt"
"io"
"log"
"net/http"
"os"
"time"
"github.com/google/uuid"
"github.com/mygenesys/genesyscloud-sdk-go/platformclientv2"
"golang.org/x/oauth2"
"golang.org/x/oauth2/clientcredentials"
)
type CompressionConfig struct {
RetentionPolicyID string
CompressionCodec string
TargetRatio float32
MaxArchiveSizeMB int
Description string
EntityID string
}
type ManifestCompressor struct {
purgeAPI *platformclientv2.PurgeApi
config CompressionConfig
}
type CompressionMetrics struct {
LatencySeconds float64
OriginalSizeBytes int64
CompressedSizeBytes int64
ReductionRate float64
ChecksumValid bool
}
type AuditLog struct {
Timestamp string `json:"timestamp"`
RequestID string `json:"request_id"`
RetentionPolicy string `json:"retention_policy_id"`
Codec string `json:"compression_codec"`
LatencySeconds float64 `json:"latency_seconds"`
OriginalBytes int64 `json:"original_bytes"`
CompressedBytes int64 `json:"compressed_bytes"`
ReductionRate float64 `json:"reduction_rate"`
ChecksumValid bool `json:"checksum_valid"`
Status string `json:"status"`
}
func initGenesysClient(clientID, clientSecret, envName string) (*platformclientv2.PlatformClient, error) {
cfg := &clientcredentials.Config{
ClientID: clientID,
ClientSecret: clientSecret,
TokenURL: fmt.Sprintf("https://api.%s.mygenesys.com/oauth/token", envName),
Scopes: []string{"purge:read", "purge:write", "archivestorage:read"},
}
ctx := context.Background()
tokenSource := cfg.TokenSource(ctx)
config := platformclientv2.Configuration{
Environment: platformclientv2.PureCloudEnv(envName),
OAuthToken: tokenSource,
}
client, err := platformclientv2.NewPlatformClient(config)
if err != nil {
return nil, fmt.Errorf("failed to initialize platform client: %w", err)
}
return client, nil
}
func validateCompressionConfig(cfg CompressionConfig) error {
validCodecs := map[string]bool{"gzip": true, "deflate": true, "none": true}
if !validCodecs[cfg.CompressionCodec] {
return fmt.Errorf("invalid compression codec: %s", cfg.CompressionCodec)
}
if cfg.MaxArchiveSizeMB > 2048 {
return fmt.Errorf("max archive size %d MB exceeds limit of 2048 MB", cfg.MaxArchiveSizeMB)
}
if cfg.TargetRatio < 0.0 || cfg.TargetRatio > 1.0 {
return fmt.Errorf("compression ratio must be between 0.0 and 1.0")
}
if _, err := uuid.Parse(cfg.RetentionPolicyID); err != nil {
return fmt.Errorf("invalid retention policy ID format")
}
return nil
}
func NewManifestCompressor(client *platformclientv2.PlatformClient, cfg CompressionConfig) *ManifestCompressor {
return &ManifestCompressor{
purgeAPI: client.NewPurgeApi(),
config: cfg,
}
}
func (mc *ManifestCompressor) SubmitManifest(ctx context.Context) (*platformclientv2.PurgeRequest, error) {
purgeReq := platformclientv2.PurgeRequest{
RetentionPolicyId: &mc.config.RetentionPolicyID,
Description: &mc.config.Description,
EntityId: &mc.config.EntityID,
PurgeRequestType: platformclientv2.PtrString("conversations"),
ArchiveCompressionType: platformclientv2.PtrString(mc.config.CompressionCodec),
MaxArchiveSize: platformclientv2.PtrInt64(int64(mc.config.MaxArchiveSizeMB * 1024 * 1024)),
}
var response *platformclientv2.PurgeRequest
var err error
for attempt := 0; attempt <= 3; attempt++ {
response, _, err = mc.purgeAPI.CreatePurgeRequest(ctx, purgeReq)
if err == nil {
break
}
if apiErr, ok := err.(*platformclientv2.ApiError); ok {
if apiErr.GetStatusCode() == 429 {
time.Sleep(time.Duration(1<<uint(attempt)) * time.Second)
continue
}
if apiErr.GetStatusCode() == 401 || apiErr.GetStatusCode() == 403 {
return nil, fmt.Errorf("auth failed: %d %s", apiErr.GetStatusCode(), apiErr.GetMessage())
}
}
return nil, fmt.Errorf("create purge request failed: %w", err)
}
return response, nil
}
func (mc *ManifestCompressor) PollAndValidate(ctx context.Context, requestID string) (*CompressionMetrics, error) {
startTime := time.Now()
for {
select {
case <-ctx.Done():
return nil, ctx.Err()
case <-time.After(5 * time.Second):
}
req, resp, err := mc.purgeAPI.GetPurgeRequestById(ctx, requestID)
if err != nil {
if apiErr, ok := err.(*platformclientv2.ApiError); ok && apiErr.GetStatusCode() == 429 {
time.Sleep(2 * time.Second)
continue
}
return nil, fmt.Errorf("polling failed: %w", err)
}
if resp.Header.Get("Content-Type") != "application/json" {
return nil, fmt.Errorf("unexpected content type: %s", resp.Header.Get("Content-Type"))
}
status := req.GetStatus()
if status == "completed" {
latency := time.Since(startTime).Seconds()
original := req.GetOriginalSize()
compressed := req.GetCompressedSize()
checksum := req.GetChecksum()
var reductionRate float64
if original > 0 {
reductionRate = 1.0 - (float64(compressed) / float64(original))
}
checksumValid := len(checksum) == 64
for _, c := range checksum {
if (c < '0' || c > '9') && (c < 'a' || c > 'f') {
checksumValid = false
break
}
}
return &CompressionMetrics{
LatencySeconds: latency,
OriginalSizeBytes: original,
CompressedSizeBytes: compressed,
ReductionRate: reductionRate,
ChecksumValid: checksumValid,
}, nil
}
if status == "failed" {
return nil, fmt.Errorf("purge request failed: %s", req.GetErrorMessage())
}
}
}
func (mc *ManifestCompressor) SyncAndAudit(ctx context.Context, metrics *CompressionMetrics, requestID string, webhookURL string) error {
audit := AuditLog{
Timestamp: time.Now().UTC().Format(time.RFC3339),
RequestID: requestID,
RetentionPolicy: mc.config.RetentionPolicyID,
Codec: mc.config.CompressionCodec,
LatencySeconds: metrics.LatencySeconds,
OriginalBytes: metrics.OriginalSizeBytes,
CompressedBytes: metrics.CompressedSizeBytes,
ReductionRate: metrics.ReductionRate,
ChecksumValid: metrics.ChecksumValid,
Status: "completed",
}
auditJSON, _ := json.MarshalIndent(audit, "", " ")
log.Printf("AUDIT_LOG:\n%s", string(auditJSON))
payload, _ := json.Marshal(audit)
req, err := http.NewRequestWithContext(ctx, http.MethodPost, webhookURL, bytes.NewReader(payload))
if err != nil {
return fmt.Errorf("webhook request creation failed: %w", err)
}
req.Header.Set("Content-Type", "application/json")
req.Header.Set("X-Genesys-Event", "purge.manifest.compressed")
client := &http.Client{Timeout: 10 * time.Second}
resp, err := client.Do(req)
if err != nil {
return fmt.Errorf("webhook delivery failed: %w", err)
}
defer resp.Body.Close()
if resp.StatusCode < 200 || resp.StatusCode >= 300 {
body, _ := io.ReadAll(resp.Body)
return fmt.Errorf("webhook returned status %d: %s", resp.StatusCode, string(body))
}
log.Printf("Webhook synchronized successfully for request %s", requestID)
return nil
}
func main() {
clientID := os.Getenv("GENESYS_CLIENT_ID")
clientSecret := os.Getenv("GENESYS_CLIENT_SECRET")
envName := os.Getenv("GENESYS_ENV")
webhookURL := os.Getenv("EXTERNAL_WEBHOOK_URL")
if clientID == "" || clientSecret == "" || envName == "" {
log.Fatal("GENESYS_CLIENT_ID, GENESYS_CLIENT_SECRET, and GENESYS_ENV are required")
}
client, err := initGenesysClient(clientID, clientSecret, envName)
if err != nil {
log.Fatalf("Initialization failed: %v", err)
}
cfg := CompressionConfig{
RetentionPolicyID: "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
CompressionCodec: "gzip",
TargetRatio: 0.75,
MaxArchiveSizeMB: 1024,
Description: "Automated archive compression manifest",
EntityID: "conv-entity-998877",
}
if err := validateCompressionConfig(cfg); err != nil {
log.Fatalf("Validation failed: %v", err)
}
mc := NewManifestCompressor(client, cfg)
ctx, cancel := context.WithTimeout(context.Background(), 10*time.Minute)
defer cancel()
purgeReq, err := mc.SubmitManifest(ctx)
if err != nil {
log.Fatalf("Submission failed: %v", err)
}
requestID := *purgeReq.Id
log.Printf("Submitted manifest with ID: %s", requestID)
metrics, err := mc.PollAndValidate(ctx, requestID)
if err != nil {
log.Fatalf("Validation failed: %v", err)
}
log.Printf("Compression completed. Latency: %.2fs, Reduction: %.2f%%", metrics.LatencySeconds, metrics.ReductionRate*100)
if webhookURL != "" {
if err := mc.SyncAndAudit(ctx, metrics, requestID, webhookURL); err != nil {
log.Fatalf("Sync failed: %v", err)
}
}
log.Println("Manifest compression workflow completed successfully")
}
Common Errors & Debugging
Error: HTTP 400 Bad Request
- Cause: Payload violates purge engine constraints. Common triggers include invalid UUID format for
retentionPolicyId,maxArchiveSizeexceeding 2 GB, or unsupportedarchiveCompressionTypevalues. - Fix: Run the
validateCompressionConfigfunction before submission. EnsuremaxArchiveSizeis calculated in bytes (MB * 1024 * 1024). Verify codec matchesgzip,deflate, ornone. - Code Check: The validation function rejects non-compliant configurations before the SDK constructs the request.
Error: HTTP 401 Unauthorized / 403 Forbidden
- Cause: OAuth token is expired, malformed, or lacks required scopes. The Genesys Cloud CX platform rejects requests without
purge:readandpurge:write. - Fix: Regenerate the confidential client credentials. Verify the
TokenURLmatches your deployment region. Ensure theclientcredentials.Configincludes all three required scopes. - Code Check: The
initGenesysClientfunction explicitly requestspurge:read,purge:write, andarchivestorage:read. The SDK refreshes tokens automatically, but initial credential mismatch causes immediate rejection.
Error: HTTP 429 Too Many Requests
- Cause: Rate limit cascade across the purge microservice. Genesys Cloud enforces per-tenant and per-endpoint request quotas.
- Fix: Implement exponential backoff. The
SubmitManifestandPollAndValidatemethods include retry loops that sleep for1s,2s, and4son consecutive 429 responses. - Code Check: The
for attempt := 0; attempt <= 3; attempt++loop capturesplatformclientv2.ApiErrorand checksapiErr.GetStatusCode() == 429. AdjustmaxRetriesif your workload exceeds baseline quotas.
Error: HTTP 5xx Server Error
- Cause: Purge engine scaling failure, storage allocation timeout, or internal validation mismatch.
- Fix: Retry with a longer backoff interval. If the error persists, verify the
entityIdexists and is eligible for archival. Contact Genesys Cloud support with therequestIdfrom the initial submission. - Code Check: The polling loop terminates on
failedstatus. Thectxtimeout prevents indefinite hanging. Log therequestIdfor support ticket correlation.