Composer debug call flow is failing

Architect & Flows
1

Hi

I am trying to debug a callflow created on composer and I am using tomcat version 6.

the call established and when answering it is hang up end user is Eyebeam and on MCP I am getting the following error:

Fetch error retrieving audio http://GENDEC:8080/Helloworld/Resources/Prompts/en-US/wav/duck.wav
2017-01-19T11:28:37.273 Std 40015 EROR 00750188-10003F65 3364 0C0003F7 Fetch error retrieving audio http://GENDEC:8080/Helloworld/Resources/Prompts/en-US/wav/duck.wav
2017-01-19T11:28:37.273 Int 50043 00750188-10003F65 3364 fetch_end Fail (HTTP error response 404):http://GENDEC:8080/Helloworld/Resources/Prompts/en-US/wav/duck.wav
2017-01-19T11:28:37.273 Std 40027 EROR 00750188-10003F65 3364 0C0003F9 Fetch error on url http://GENDEC:8080/Helloworld/Resources/Prompts/en-US/wav/duck.wav, reason HTTP error response 404, callid 00750188-10003F65
2017-01-19T11:28:37.281 Int 50019 00750188-10003F65 3364 prompt_end done

When browsing the url for browser:

http://GENDEC:8080/Helloworld/Resources/Prompts/en-US/wav/duck.wav

We are getting Error 404 - The requested resource is not available

when generating the code on eclipse it is successfully generated, the homepage of tomcat is browsable and tomcat service is started and I can see one directory corresponding to the project name is created in tomcat I only can see Helloworld folder created.

I am not familiar to Tomcat how can I publish all the contents of the project to Tomcat in order to the MCP would able to play the .wav file

I appreciate your help but this is only place where i can find some valuable support regarding genesys.

2

In case you are using the embedded Tomcat, in Composer you have choice/option to deploy the application to the Tomcat automatically (on-demand). In any other case, you have to deploy the application manually. All is described within Genesys documentation very well.

3

Dummy question, if you browse to the wav file, is it there? If yes, go to the webapps Tomcat folder and see if the wav file is in that path too.
Check and verify lower and upper case, it is case sensitive.

4

Can u please advise which documentation u are talking about I checked genesys composer help and i did not find something related to manual deployment or in demand can u pls guide me how to configure on-demand?

5

Composer help file

Enviado de meu E6633 usando Tapatalk

6

Thanks guys it works for me after exporting the project as WAR and pasting it in Webapps directory in Tomcat.