Could someone explain the precise enforcement mechanism for GDPR data retention policies within the Genesys Cloud Performance Dashboard?
Our organization in Europe/Paris requires strict adherence to data minimization principles. The current configuration allows agents to view historical interaction details beyond the mandated retention period.
This discrepancy creates a significant compliance risk for our audit trails. The dashboard seems to cache data independently of the core archiving settings.
Clarification on aligning dashboard visibility with backend retention rules is urgently required.