CompleteTransferCommand

NICE CXone API & Integrations
1

Hello,

Is it possible to catch an event when CompleteTransferCommand occurs ?

i catch all event i want in

IInteractionManager _interactionManager.InteractionEvent += InteractionManager_InteractionEvent;

but i don’t know when a CompleteTransferCommand occurs.
could you help me ?

2

Do you mean for the person who is transferring the call or the person who is receiving the transfer?

So if Agent A is transferring the call to Agent B which Agent is it you want to get the event at?

3

hello
Thanks for you reply.

Agent A receive a call
Agent A initiate transfert to Agent B for transfering this call.
Agen B reply and then the Agent A confirm the transfert.
So I want to catch this event in agent A .

f.

4

Agent A would get an EventReleased when completing the transfer.

5

Yes you are right but how i know the difference between eventrelease from transfert and hangup ?
f.

6

Try this as a starting point:

if (interaction.EntrepriseInteractionCurrent.Profile == Enterprise.Model.Interaction.ProfileType.Transfered)

Then you can build from there.