Trying to map dynamic intent data from a NICE Cognigy webhook into CXone contact attributes. The payload arrives at the CXone endpoint, but the custom attributes stay null. Here is the JSON structure Cognigy sends:
{"intent": "billing", "confidence": 0.95, "metadata": {"tier": "gold"}}
I’m using a standard POST to send the event data. The request returns 200 OK, so the delivery works. The problem is the data doesn’t persist on the contact. I’ve checked the attribute names and they match exactly. Is there a specific schema requirement for the payload body or a header I’m missing?