Trying to wire up NICE Cognigy to our CXone flow. The goal is dynamic routing based on the detected intent. Cognigy sends a POST to our CXone webhook endpoint. The payload looks standard, but I’m not sure how to extract the intent name in the ASSIGN action to drive the routing logic.
Here is the sample JSON from Cognigy:
{
"intent": "billing_issue",
"confidence": 0.98
}
I tried using GetRESTProxy to grab the body, but the path seems off. What’s the correct expression to pull the intent value?