Client Credentials vs Authorization Code for WFM reporting backend

NICE CXone API & Integrations
1

Hey folks,

We’re building a server-side script to pull adherence data every hour. I’m stuck on the OAuth grant type. The docs mention Client Credentials and Authorization Code. Which one fits a headless backend that just needs to hit /api/v2/wem/reporting?

Here’s my current setup:

  • Python 3.9 using requests
  • Genesys Cloud Org ID: my-org-id
  • Trying to hit https://api.mypurecloud.com/api/v2/oauth/token
  • Error 401 when using client credentials without a user context

Can Client Credentials actually access WEM reports? Or do I need to store a user’s refresh token?